Job Information
Island Resort & Casino Food & Beverage Shift Supervisor FULL TIME in Harris, Michigan
POSITION: FOOD & BEVERAGE SHIFT SUPERVISOR
HOURS: FULL TIME POSITION; MUST BE AVAILABLE TO WORK ALL SHIFTS, WEEKENDS & HOLIDAYS.
ESSENTIAL DUTIES AND RESPONSIBILITIES: *Resolve customer complaints/concerns regarding customer service. *Assist with scheduling of adequate staff, assign work duties. *Oversee training for staff in customer service, work procedure and policy. *Observe and evaluate staff and work procedures to ensure quality standards and excellent customer service. *Make recommendations for improvements on employee performance and quality service. *Record physical bar inventory at the beginning of each month *Work closely with F&B Manager(s) and Food and Beverage Director on special events in bar lounge, convention center/bar, showroom and outdoor catering events. *Monitor all coupons, discounts and receipts, ensuring all sales are registered. *Monitor all voids, refunds, and till procedures for accuracy and procedure compliance. *Other related duties assigned or requested by Food & Beverage Director and Manager(s).