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Gaming Floor Supervisor

HOURS: PART TIME; MUST BE AVAILABLE TO WORK ALL SHIFTS, WEEKENDS & HOLIDAYS. *WAGE: *$16.00 OR DEPENDENT UPON EXPERIENCE

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide back up and guidelines to dealers of all games.
• Monitor all play and regulate player ratings along with being instrumental in customer service.
• Provide superior customer service to internaVexternal customers
• Perform scheduled audits for blackjack tables along with tracking chips and players
• Operate computer in pit area
• Perform evaluations on a daily, 30/60/90 day, and annual basis of all gaming employees as requested and assigned
• Schedule pit rotation
• Knowledge of Title 31
• Complete necessary tracking of players for Title 31
• Follow procedure to open and close all table games
• Perform initial procedure violations of dealers and pass on to Shift Manager for approval
• Maintain close communication with surveillance department and other departments within casino
• Settle disagreements between dealers and customers.
• Explain the rules of the games to customers, including different games offered in live-action as well as tournament games.
• Knowledge and ability to explain standard betting terminology to customers.
• Complete accurate ratings on customers.
• Fill in as a dealer as needed and requested.
• Attend all meetings.
• All other duties as assigned

MINIMUM QUALIFICATIONS: Education: *High School Diploma or G.E.D. *Experience: *Must have minimum of 1-year experience dealing blackjack, craps, poker and all specialty games. *Knowledge: *Must have knowledge of Company and Gaming policies and procedures, and Title 31. Operating knowledge of Gaming Pit computer. *Skills and Abilities: Must be able to work in a fast paced environment and handle high stress situations as they present themselves; must have proven customer service skills, excellent math skills, and strong organizational and interpersonal skills; must be able to work any day/any shift.

*PHYSICAL DEMANDS: *The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stand for approximately 6 hours out of an 8-hour shift.
• Use of both hands for repetitive motion, performing simple grasping, pushing and pulling and fine manipulation.
• Bend, squat, kneel, reach, twist, and rotate as needed during shift.
• Lift a fully loaded chip tray with 300 chips weighing approximately 10 lbs.
• Lift lid off crapshoot table weighing approximately 5 lbs.

SELECTION GUIDELINES: Completed employment application and/or In-house Transfer Form and resume, if desired, rating of education and experience; oral interview, reference check, FBI background investigation; job related tests may be required. All employment offers are contingent upon successful completion of a post offer drug test. Employment selection will be made in accordance with the Hannahville Indian Community's Tribal Employment Rights Ordinance (TERO) Title IV Chapter 3.