Job Information
Commonwealth of Pennsylvania Customer Service Representative (Product Associate 1, PLCB) in Harrisburg, Pennsylvania
Reference #: 4526363 THE POSITION If you are a customer service focused professional who has previous experience working in retail, clerical functions, sales, or warehousing, the Pennsylvania Liquor Control Board (PLCB) has the position for you! We are looking for an ambitious Product Associate 1 to serve as a Customer Service Representative (CSR), responsible for overseeing the Licensee Delivery Program and the Licensee Online Order Portal (LOOP). Apply today!
DESCRIPTION OF WORK As a Customer Service Representative, you will serve as the subject matter expert for licensee ordering processes and the LOOP software application, in addition to being the primary point of contact for licensee order management. Responsibilities for this role include responding to inbound phone calls and emails, supporting customers who need to make orders before cut-off deadlines, resolving issues and disputes, engaging in proactive outreach to promote the agency and use of its services, and documenting interactions with licensees. You will also have the opportunity to analyze purchasing patterns, review, analyze, and effectively address common licensee complaints, and create customer activity reports to ensure licensees are maximizing their savings through promotions and special programs. Excellent interpersonal skills are vital, as you will be in constant communication with current and potential licensees.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information: Full-time employment, 37.5 hours/week. Work hours are 9:00 AM to 5:30 PM, Monday - Friday, with a 60-minute lunch. Telework: You may have the opportunity to work from home (telework) part-time. Specifics of the telework schedule will be discussed further during the interview and hiring process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office, located at the Northwest Office Building in Harrisburg. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS Minimum Experience and Training Requirements: Four years of clerical, retail, sales, warehousing, or customer service work; or An equivalent combination of experience and training.
Other Requirements: You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow thelink and click on Residency. You must be able to perform essential job functions.
Legal Requirements: You must pass a background investigation. An applicant with a felony conviction within the last ten years of their prospective date of employment is not permitted to work for the PLCB, per section 210(c) of the Pennsylvania Liquor Code. Other criminal convictions will be reviewed on a case-by-case basis.
How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements m y eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.