Job Information
Commonwealth of Pennsylvania Customer Success Manager (Information Technology Executive 1) in Harrisburg, Pennsylvania
Reference #: 4445128 THE POSITION Do you enjoy building something from the ground up? Enjoy interfacing with the customer to deliver new technologies? We are looking for someone whose focus will be on providing a great experience for our customers while building and maintaining relationships and aligning business needs to IT vision. Share your knowledge and talents with our professional team. Appy with us today!
DESCRIPTION OF WORK The Customer Success Manager is responsible for coordinating efforts of the Office Telephony Operations section, Architecture staff and other areas within OIT, and business stakeholders. Your focus will be to collaborate within and across agencies and ensure that strategies and outcomes align with the requirements of our agencies and external customers.
The ideal candidate will excel in building and maintaining relationships and representing the organization's Telecommunications services, specifically surrounding office telephony. Ensuring services are fit for use and coordinating and prioritizing the operation team efforts will be key in this role.
Additional details regarding the duties of this position may be found in theposition description.
Work Schedule and Additional Information: Full-time employment. Work hours are 8:00 am to 4:30 pm, Monday - Friday, with 60-minute lunch. Telework: You may have the opportunity to work from home (telework) part-time, 3 days a week in the office. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS Minimum Experience and Training Requirements: Ten years of professional information technology experience; or Six years of professional information technology experience and a bachelor's degree; or An equivalent combination of experience and training.
Additional Requirements: You must be able to perform essential job functions.
Preferred Qualification: Experience in training and user support for office telephony.
Legal Requirements: A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information. The selected candidate for this position must undergo a fingerprint-based records check to be in compliance with the Federal Bureau of Investigation (FBI), Criminal Justice Information Services Division (CJIS).
How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans: Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.
Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.