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Job Title: New Store Trainer

Reports to: Senior Training Manager

Department: Store Operations

Exempt Status: Non-Exempt

Position Overview:

The New Store Trainer is responsible for providing the primary leadership for the front end and operational execution during the store opening process. This position is responsible for front end operations, cash handling practices and processes, asset protection programs, associate development (i.e. cashier and carpet training), customer services, policy and procedure compliance, maintaining cash office standards, pricing items, being in charge of the merchandise management and presentation of the book department, and other duties as assigned.

Primary Responsibilities:

• Provide outstanding customer service through training, modeling and monitoring service expectations in accordance with company guidelines.
• Ensure processes and resources are in place to provide superior check-out service at all times.
• Monitor and manage all cash handling and related processes to minimize exposure to losses.
• Ensure completion of all non-employee files and record keeping.
• Provide coaching and guidance to newly hired Associates.
• Effectively communicate and educate new team leaders and Associates on company policy, expectations and procedures.
• Ensure the proper completion of all functions of opening and closing the store.
• Effectively communicate with Associates, team leaders and Executives.
• Ensure that associate records, including attendance, scheduling, and timekeeping systems, are accurate, complete, and properly maintained.
• Timely and accurate completion, review, and evaluation of all internal reporting processes.
• Ensure that merchandise presentation standards and guidelines are met within the book department.
• Complete any additional responsibilities and/or duties as assigned.

Qualifications:

• High School diploma or equivalent required.
• Minimum of 3 year of retail experience in a supervisory role in a mid-size to large retail service-oriented business, or demonstration of skills and learning through an internal development program and selection process.
• Ability to operate all equipment necessary to perform the job.
• Ability to complete assignments in the time allotted.

Physical Requirements:

• Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures.
• Duties may frequently involve the use of ladders and stairs, and cash register operation.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Ability to work in a constant state of alertness and safe manner.
• Travel to new stores including overnight travel required.

Ollie's is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, sexual orientation, gender identification, national origin, age, veteran's status, disability, genetic information or any other legally protected status.

Average work week while on assignment is 60 hours.