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Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

This role will report to the VP, Operations and Governance for Commercial and Specialty Markets. The Commercial Operations and Governance team partners with Aetna and CVS Health enterprise partners to deliver on priorities for the Commercial and Specialty Markets business. The Lead Director, Program Management will play a key role in the organization, focused initially on supporting the set up and overall program management of the Stop Loss initiative, a major growth priority for the Commercial business. This includes supporting the new Stop Loss leader in developing the end-to-end management process for the organization to enable transparent, two-way communications and fact-based decision making, validation of the operating model/staffing plan, defining the go-to-market strategy, and prioritization as well as ongoing monitoring of Stop Loss initiatives to achieve growth goals.

The ideal candidate will have experience organizing multi-disciplinary teams of stakeholders, ensuring that all are aligned on objectives and held accountable to milestones and deliverables. This position offers an opportunity for exposure to many stakeholders and leaders across Aetna and CVS Health. The role requires excellent organizational skills, strong business acumen, and the ability to influence and drive change in a highly matrixed environment.

Responsibilities:

• Operating Model/Plan: In partnership with the Stop Loss leader, develop and implement the operating model for the new Stop Loss organization.

• Governance: Implementation of governance frameworks to align stakeholders and facilitate effective decision making.

• Program Management: Lead and support critical projects and initiatives, ensuring alignment with strategic goals and timely execution.

• Executive Presentations: Support leadership in the development of presentation materials for strategic initiatives.

• Communication: Communicate clear objectives, track progress and report on key performance indicators.

• Problem Solving: Identify gaps in processes or organization and develop and implement solutions.

• Stakeholder Engagement: Develop and maintain relationships with leaders and cross-functional teams to facilitate collaboration and knowledge sharing.

• Meeting Facilitation: Organize and lead meetings, set agendas, foster productive discussion, document clear action items, and ensure that decisions and actions are followed through.

  Required Qualifications

• Position is hybrid and candidates must be within commutable distance to an office location and willing to go into the office 3x a week. The Hartford location is preferred but hybrid in any office location will be considered.

• Minimum 10+ years health insurance experience, with experience in strategy execution

• Strong project management skills with a track record of successfully leading cross-functional initiatives

• Effective communicator with focus on transparency and simplicity

• Demonstrated ability to work effectively with senior leaders

• Proven track record in driving long term strategies while delivering on near team objectives

• Highly organized, detail-oriented, and able to manage multiple priorities

• Ability to influence others at varying levels of the organization and across business units.

• Ability to manage multiple, competing priorities in a fast-paced team environment

• Ability to handle high pressure, escalated issues

  Preferred Qualifications

• Experience managing Underwriting/Actuarial projects

• Prior experience working with external consulting firms and executing on consultant road maps

  Education

• Bachelor's degree preferred/specialized training/relevant professional qualification.

Pay Range

The typical pay range for this role is:

$100,000.00 - $231,500.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 06/30/2024

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.