Job Information
BCAA Change Specialist in *Head Office, Canada
Why BCAA?
Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.
As Change Specialist, you’ll provide hands-on support in building and implementing best-in-class, people-centered change management capability across BCAA. Reporting to the Senior Manager of Organizational Change Leadership, you will plan, coordinate and develop a variety of communication, training and engagement initiatives to support the effective delivery of Organizational Change Management (OCM). You will partner closely with Corporate Communications, Project Management Office, Learning and Development and other Change Hub members to create a consistent change experience for team members at BCAA.
Please note that this is a temporary position until September 2025. This is a hybrid role based on our Burnaby, BC (British Columbia) Head Office. Applicants who are not located within commuting distance of our 4567 Canada Way office and/or are not looking to relocate to BC will not be considered for this position.
Who you are:
You have outstanding communication skills
You have exceptional presentation skills and enjoy presenting to audiences
You love a challenge and are always eager to hop in to find solutions
You’re curious with a penchant for solving problems and getting at root causes
You are an effective team player that demonstrates flexibility and adaptability to changing work priorities and a wide range of organizational needs. You can navigate ambiguity with ease
You’re highly organized with strong attention to detail
What you’ll do:
Craft compelling and captivating communications tailored to engage and resonate with diverse audiences, ensuring clarity in every message
Collaborate closely with Change Leads to sculpt and execute comprehensive project communication strategies that drive success and foster stakeholder buy-in
Amplify project engagement through the seamless execution of meticulously planned communication initiatives, enhancing project visibility and momentum
Collect data for regular periodic reporting of metrics; update and maintain the Change Heat Map, which tracks key initiatives across the organization and provides a broad view of organizational change capacity
Tailor stakeholder communications to resonate with affected personas, fostering awareness and comprehension of change impacts, and championing a culture of adaptability and forward motion
Collaborate with Change Leads and change partners from the businessto address high-impact project needsand support the delivery of change management expertise and guidance
Facilitate stakeholder engagement activities alongside Change Leads to foster enthusiasm and garner support across BCAA, driving project success and organizational alignment
Assist the Change Lead in the development, continuous improvement, and delivery of the Change Leadership Program, which aimsto enhance internalchange management capabilities at BCAA
What you bring:
Post secondary education in Communications, Marketing orrelated field, and 2 years related work experience
Excellent verbal and written communication skills coupled with a strong background in designing communications for a variety of channels and audiences
People centric mindset to change and processes
Experience planning for change initiatives and developing creative communications, such as toolkits, key messages and presentations
Proficiency in using creative tools and technologies (ie. Powtoon, Miro, Canva, etc)to create deliverables for communications, engagement and training and a curiosity and desire to learn about new tools and technologies is a plus
Bonus Qualifications! Change Management (CMP) or PROSCI certificationis a plus
Internal applicants, this is a Grade 11 position, and the internal posting will be live until April 19, 2024.
The hourly rate for this position is $38.84 to $48.55 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 9%, with the opportunity to earn up to 15%.
What we offer:
The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
Career and personal development to help you grow and reach your goals.
Incentives that recognize team and individual sales and performance.
Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.
*for permanent employees
We’re always looking for amazing people like you. Apply today!
BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com .
Together, Let's Move BC Forward
BCAA serves 1 in 3 BC households with industry-leading protection and mobility solutions, including BCAA Home, Car and Travel Insurance, Evo Car Share, Roadside Assistance and full auto repair at BCAA's Auto Service Centres across the province. BCAA also has a long history of keeping our roads safe and giving back in ways that improve the lives of British Columbians and communities throughout our province.
At BCAA, we are a purpose led organization, where we maximize Member value while passionately supporting our team members, our communities, and our planet. Our Vision is to be the most trusted organization in British Columbia, absolutely famous for doing the right thing.
We bring peace-of-mind to our Members so they can enjoy life more. Our amazing service creates uniquely memorable experiences and ignite unparalleled loyalty.
We have been awarded top employer status for several years in a row as one of the best places to work for those who value integrity, teamwork and sustainability. Each of us grows personally and professionally by doing engaging work with inspiring colleagues.
To go back to the BCAA Careers Page, please click here. (https://www.bcaa.com/about-us/careers)