Job Information
BCAA Learning Specialist in *Head Office, Canada
Why BCAA?
Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.
Join our team as a Learning Specialist! This role is pivotal in supporting and maintaining Learning Management System (LMS) for team members within BCAA. You’ll support team members seamless learning journey by managing learning paths, enrollments, and new hire processes on our advanced LMS. Your role extends beyond just administration; you'll also ensure the smooth operation of our catalogue and provide top-notch technical support to users, making learning a breeze for all. Join us at the forefront of educational excellence and technological innovation!
Who you are:
You have strong analytical and organizational skills and can juggle multiple and competing priorities
You’re the kind of person who is equally successful working independently and as part of a team
You see the big picture and have a keen eye for the details
You aren’t afraid to ask questions and welcome every chance to learn more and perform better
You love a challenge and are always eager to hop in to find solutions
You’re dedicated to providing an exceptional customer service experience
W hat you’ll do:
You will be the Subject Matter Expertof the Learning Management System (LMS)
Coordinate training logistics, including new hire enrollment and follow-up, ensuring compliance with required training and providingtier 1 technical support for users when required
Support and maintain the Learning and Development Team catalogue and intranet Site
Generate reports on training activities and maintain L&D Dashboards with timely data updates and insights
Research and recommend new learning methods (Hybrid Learning) in relation to core Insurance programs, selecting the appropriate delivery mechanisms and monitoring the training efficacy
Play a pivotal role in researching and evaluating a cutting-edge LMS, crafting a compelling business case, and aiding in its selection. Then, as a Subject Matter Expert and implementation lead, spearhead the seamless integration of the new system, driving innovation and efficiency across the organization.
Act as a peer reviewer during the development and production of eLearning modules and learning content
Provide comprehensive support for training and development operations, including troubleshooting system issues, managing team member licensing programs, coordinating responses, maintaining calendars, aligning with WFM on scheduling, and fulfilling additional assigned duties
What you bring:
Post secondary diploma in Human Resources, Learning and Development, Business Systems or information technology
2 Years of Learning Technology System experience, including eLearning, Virtual learning and/or team site design and governance
Demonstrated proficiency of learning management system (LMS) or information systems and reporting tools within the last 3 years
Expertise in providing technology support for technology solutions which may include learning management systems, eLearning, virtual classrooms, collaboration technologies and the governance and methodologies associated with these tools
Advanced knowledge of MS Office Suite products (Word, Excel, Outlook)
Ability to understand and support learning technologies
Excellent communication and customer service skills
Internal candidates please note that this is a Grade 10 position. The internal posting will close on April 19, 2024.
The salary range for this position is $64,265.76 to $80,322.08 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%.
What we offer:
The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
Career and personal development to help you grow and reach your goals.
Incentives that recognize team and individual sales and performance.
Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.
*for permanent employees
We’re always looking for amazing people like you. Apply today!
BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com .
Together, Let's Move BC Forward
BCAA serves 1 in 3 BC households with industry-leading protection and mobility solutions, including BCAA Home, Car and Travel Insurance, Evo Car Share, Roadside Assistance and full auto repair at BCAA's Auto Service Centres across the province. BCAA also has a long history of keeping our roads safe and giving back in ways that improve the lives of British Columbians and communities throughout our province.
At BCAA, we are a purpose led organization, where we maximize Member value while passionately supporting our team members, our communities, and our planet. Our Vision is to be the most trusted organization in British Columbia, absolutely famous for doing the right thing.
We bring peace-of-mind to our Members so they can enjoy life more. Our amazing service creates uniquely memorable experiences and ignite unparalleled loyalty.
We have been awarded top employer status for several years in a row as one of the best places to work for those who value integrity, teamwork and sustainability. Each of us grows personally and professionally by doing engaging work with inspiring colleagues.
To go back to the BCAA Careers Page, please click here. (https://www.bcaa.com/about-us/careers)