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The Manager of People Services aligns their work to St. Peter’s vision “to be the gold standard for healthcare in Montana.” This individual is knowledgeable of national trends and leading practices surrounding employee experience and their core functions, and applies this knowledge to benefit the organization; anticipates changes that will be required to realize the vision; and guides transformation in a systematic, inspirational manner. They use their expertise in alignment to People Services and SPH strategic priorities. An essential task of the Manager of People Services role is to build highly collaborative and engaged partnerships with stakeholders, including internal team colleagues, caregivers, providers, and leaders. This individual also understands the impact of their service area. They bring a mindset of “yes” and a spirit of collaboration, curiosity, and design thinking. As appropriate and needed, this individual also seeks and creates highly effective relationships with community stakeholders and vendors.

The Manager of People Services understands and values the practice of setting measurable goals and is disciplined and self-accountable for achieving outcomes that serve the People Services function and organization. This individual is continuously aware of how their work creates value in alignment to employee experience, patient experience, financial stewardship, and quality outcomes. They review quantitative and qualitative performance indicators from a variety of sources to identify critical issues and problems and to develop breakthrough solutions. This individual clearly understands and owns department and organizational outcomes.

The Manager of People Services learns and leverages process improvement, problem-solving, project management and change management methodology to identify, prioritize and implement solutions that create a seamless experience for caregivers, providers and leaders. They seek internal and external benchmarks, leading practice, and national exemplars from both in- and out-of-industry to set a high standard for performance and improvement. This individual understands and adopts the standard work practices of the organization. An example of this is rounding for relationships and outcomes on caregivers, leaders and providers on a regular basis to ensure internal customer needs are understood and delivered accurately and on time. They understand the financial implications of decisions and are a careful steward of resources. This individual participates in evaluation and recommendation of technology investments needed to meet the needs of the organization, and values investing time and learning to fully leverage technology solutions. This individual is attentive to accurate documentation and adherence to SPH, local, state and federal regulations, including deep expertise of DNV and OSHA requirements. The Manager of People Services participates on a variety of multi-disciplinary, cross-functional teams to assure highly effective outcomes. This individual strives to continuously develop own capabilities and to maintain knowledge of national trends in their domain of expertise.