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Introduction

IBM Application Consultants work directly with our clients on key initiatives. You will have the opportunity to build an in-depth understanding of their business issues and implement organizational strategies that drive adoption of change. We are looking for experts who can build credibility and trust with our clients and provide knowledge that addresses individual and unique business needs.

As ServiceNow Developer, you are responsible for core system configuration. Gathering and documenting user and process requirements, functional requirements, and developing technical requirements. Developing workflow customizations and supporting the Service transformation teams.

If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.

Your Role and Responsibilities

As Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for:

Your primary responsibilities include:

• Provide technical support to users and troubleshoot platform-related issues, Works on incident tickets and monitoring the third-party tool integration within ServiceNow and, responsible for scheduled jobs.

• Ensures compliance with ServiceNow best practices and standards.Maintains the ServiceNow platform to ensure optimal performance and security

• Perform Instance management: platform upgrades, patching on platforms, security hardening, IDR sync (Tmus to test), Instance replication, clones

• Collaborates with other IT functions, businesses and technical teams to design solutions for complex problems and understands end-to-end business processes. Conduct staff training on new procedures.

• Develops, design, enhance, administer and support ServiceNow suite of applications that consists of ITSM services using best practices and industry standards.

• Work closely with Product Owners to implement and designed solutions.

Required Technical and Professional Expertise

• 3+yrs of ServiceNow experience.

• Experience implementing ITSM modules (Incident, Problem, Change, CMDB & Asset).

• Understanding data management, data integration, and data analysis

• Hands-on development experience with SOAP, RESTful API, scripting with ServiceNow

• Solid understanding of the overall Servicenow platform integrations, development, implementation, integration, java script, UI policies, UI action, work flow, business rule, client script.

Preferred Technical and Professional Expertise

• Integration experience through web services (SOAP and REST) and/or other technologies.

• Understanding how to manage APIs within the platform to facilitate communication between different systems and applications.

• Relationship building with business and customers.

• Active listening, negotiation, problem solving.

• Team building

About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.