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Summary You will serve as a Administrative Support Specialist for the Small Business Administration (SBA), Office of Capital Access (OCA), Damage Verification Center (DVC) in, Herndon, Virginia. This position assists the Supervisory Program Support Specialist to ensure that necessary internal support functions are accomplished in an efficient and timely manner, and that SBA and DVC support policies and procedures are followed. Responsibilities As an Administrative Support Specialist at the GS-0301-11/12, some of your typical work assignments may include: Assisting management in assessing the effectiveness of all the support functions performed in the department, e.g., budget, procurement, telecommunications, payroll, supply, accountable property, records management, reports and first line customer service for DVC staff. Monitoring support functions with the goal of improving the efficiency of the function and researching ways of improving customer service. Utilizing automated software programs for generating word processing documents, spreadsheets, tables and formulas. Reviewing and disseminating policies, procedures, and regulations, which may require explanations or discussions with diverse audiences; and providing technical and administrative advice and assistance as required to resolve management problems and maintain continuity of work. Assisting in drafting procedural guidelines and memoranda in any of the support functional areas. IMPORTANT NOTES: This is a Permanent appointment, competitive service position with a full-time work schedule. This position is also being announced under Merit Promotion Procedures, announcement # MP-24-DVC-12444082. In order to receive consideration as a status candidate, you must apply to the Merit Promotion announcement. Mandatory Overtime: In order to respond quickly and efficiently to disaster survivors, substantial compensated overtime hours may be required heighten Disaster Activities. If required to travel to a disaster site, you may encounter hazardous working and/or living conditions, for example, no water or electricity and/or minimal lodging facilities. By applying for this position with SBA's US Small Business Administration, you can enjoy challenging but satisfying work and join a highly motivated and diverse team that helps families and businesses rebuild their lives after a disaster. Additional selections may be made from this announcement if identical vacancies occur within 180 days from the closing date. This is not a bargaining unit position. Requirements Conditions of Employment Qualifications Experience: To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on the resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement. You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated "Ineligible" for that grade level. GS-11: One year of specialized experience, equivalent to the GS-09 grade level in the Federal service, obtained in either the private or public sector: Experience in at least two of the following administrative support functions for an office or organization in the areas of budget, procurement and supply, accountable property, payroll/time and attendance, travel, and records management and reconciliation; Preparing and editing a variety of documents such as reports, spreadsheets, forms, tables, charts, graphs and correspondence; Researching appropriate regulations and guidance related to program support functions to resolve issues or improve operating procedures; AND Knowledge/proficiency of word processing programs, spreadsheets, email platforms and/or other automated software communication tools such as Microsoft 365 or Google Workspace. GS-12: One year of specialized experience, equivalent to the GS-11 grade level in the Federal service, obtained in either the private or public sector: Experience in at least three of the following administrative support functions for an office or organization in the areas of budget, procurement and supply, accountable property, payroll/time and attendance, travel, and records management and reconciliation; Preparing and editing a variety of documents such as reports, spreadsheets, forms, tables, charts, graphs and correspondence; Researching appropriate regulations and guidance related to program support functions to resolve issues or improve operating procedures; AND Knowledge/proficiency of word processing programs, spreadsheets, email platforms and/or other automated software communication tools such as Microsoft 365 or Google Workspace. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications website: Miscellaneous Administration and Program Series 0301 (opm.gov) Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education If you do not meet the specialized experience requirements, you may also qualify with education. You MUST submit transcripts (official or unofficial) with this application if you wish to qualify based on education. GS-11: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree in a related field, such as business administration, or LL.M. if related. Combination of Experience and Education:GS-11: Combination of education and experience as specified above. For example, an applicant who has 1.5 full years of Ph.D. level education (i.e. 50% of education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position. GS-12: Education may not be substituted for experience for this grade level. APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Verify School accreditation. All education claimed by applicants will be verified by the appointing agency accordingly. * If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. * For further information, click on: Foreign Education. Additional Information Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.phptitle=Reasonable_Accommodations_for_USA_Hire Career and InterAgency Career Transition Assistance Programs: Career Transition Assistance Plan (CTAP) is a program that helps "surplus" or "displaced" federal employees improve their chances of finding a new job in their current agency (intra-agency, i.e. SBA employees only). Inter-Agency Career Transition Assistance (ICTAP) is a program that helps "surplus" or "displaced" federal employees improve their chances of finding a new job at another agency (inter-agency; i.e. not applying to their current or former agency). Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. For additional information visit www.sss.gov. Telework may be available. For information on Telework visit: http://www.telework.gov/