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Job Title: Specialist, Technical Support Engineer

Job Code: 11891

Job Location: Melbourne, FL

Job Description:

This position supports the Operations and Maintenance (O&M) group’s Tier 2 team, which facilitates the daily operations of the Surveillance Broadcast Services System (SBSS), the world’s largest air traffic management system consisting of control stations, radio stations, service delivery points, and supporting networks. Monitors and manages the performance of the individual system elements and its related services. Integrates with NOC operations support system troubleshooting. Review and evaluation of all system maintenance requests. Analyzes impact of outages and initiates response. Reviews all system notifications and addresses as necessary. Exchanges status information with O&M Director and Manager. Tracks and documents persistent system problems. Conducts minor trouble analyses. Assists in identification and resolution of major system problems. Remote work is not available and scheule flexibility is necessary.

Essential Functions:

• Investigates and resolves trouble tickets that are escalated to Tier II from the NOC. Escalates to Tier III as necessary.

• Determines the criticality of all open “Field Actions” and prioritizes and schedules field technicians for preventive and corrective maintenances at radio sites and Service Delivery Points (SDPs).

• Reviews and evaluates and sometimes provides approvals as necessary to all system maintenance requests.

• Tracks progress of all O&M field maintenance operations and provides to O&M Director on a weekly basis.

• Creates monthly system performance reports to support program meetings.

• Supports system troubleshooting activities.

• Works with other members of the team to generate creative and innovative solutions to issues.

• Participates on the development and reviews of the status reports to evaluate system performance and identify anomalies or problems.

• Documents test results and provides test progress and reports that will be used in assessing progress.

• Supports Trouble Ticket System customization projects.

• Supports a 24/7/365 facility. Note: Support may be required after hours, weekends, and holidays.

• Other duties and responsibilities may be required

  Qualifications:

• Bachelor’s Degree and minimum 4 years of prior relevant experience. Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 8 years of prior related experience.

• Three (3) or more years Operations Center experience

• Network maintenance background required.

• Radio frequency and antenna systems background desired.

• Technical troubleshooting skills, familiar with Unix or Linux operating systems.

• FAA Public Trust will be required.

  Preferred Additional Skills:

• Minimum education and years of experience requirements are not to be used exclusive of other leveling factors. Substitution of additional relevant education and experience for stated qualifications may be considered.

• Strong time management skills.

• Strong analytical and problem solving skills.

• A results-oriented individual who thrives on working in a fast-paced environment.

• Excellent English verbal and written communication skills.

• Candidate should be competent with the use of all programs in the Microsoft Office suite.

L3Harris Technologies is proud to be an Affirmative Action/Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.