Enable America Jobs

Description:

· Ensure that the guest registration, checkout, and mail services are handled efficiently, promptly and courteously in accordance with the hotel’s policy and procedures

· Manage and maximize occupancy, revenue, and average rate while maintaining high service standards via the up-selling programs within the department

· Effectively handle all guest complaints and implements long term solutions where possible. Follow up any outstanding issues and make sure service recovery is provided

· Review guest feedback from different platforms. Drive outstanding result from TripAdvisor by reviewing current service standard and implement new initiative when necessary

· Initiates the implementation of new Front Office Standards & Procedures in keeping with brand direction

· Conduct development and performance reviews, identifying key personnel for further development and structured career path

· Provide the training to the Front Office associates

· Respond for the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategies and brand standards, whilst meeting associates, guest and owner expectations

· Perform adhoc job tasks assigned by the hotel management

Qualifications:

· Minimum 7 years of Front Office experience with at least 3 years managerial experience, preferably gained from hospitality or related service industry

· Familiar with Opera System

· Excellent command of spoken English and Putonghua

· Good training skills and communications skills

Primary Location: CN-91-Hong Kong

Organization: Hyatt Centric Victoria Harbour, Hong Kong

Job Level: Full-time

Job: Front Office

Req ID: HON005846

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.