Enable America Jobs

Job Number 24064982

Job Category Sales & Marketing

Location Asia/Pacif/Australia Region, Suite 1108 11th Floor Cityplaza One, Hong Kong, Hong Kong, China

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY

The Senior Manager, Planning & Services - Consulting is a key member of the Consumer Operations Continent Planning & Services organization that provides strategy, consulting and PMO support primarily to the Chief Sales & Marketing Officer (CSMO) and their leadership teams. The position will report into the Senior Director, Planning & Services – Consulting, Innovation & New Ventures, Asia Pacific and will focus on leading key consumer operations initiatives.

Key responsibilities will include engaging continental (Asia Pacific) and regional (Greater China & Asia Pacific ex-China) Consumer Operations Leadership to identify, plan and locally execute initiatives that will enable a successful delivery against their respective strategic priorities. Success in this role requires strong organizational skills, strategic thinking, and the ability to manage multiple priorities at the same time. This position will also require working closely with senior leadership in the continent & regions as well as other departments within Marriott’s Corporate Headquarters (e.g., Sales, HR, Finance, and Analytics).

This individual will focus primarily on projects similar to the below:

• Strategic planning to ensure alignment and successful delivery of Consumer Operations programs and initiatives

• Project management & execution to provide project management, analytical and communication support key initiatives rollout

• Project management office to support the design and implementation of a system for tracking and reviewing all key projects and budgets

• Manage ad-hoc initiatives & provide thought partnership to senior leadership team

CANDIDATE PROFILE

Education and Experience

• 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major

• 4+ years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance

Experience Preferred

• A demonstrated thought leader with proven ability to work across organizational, functional & geographical boundaries

• Prior experience leading the planning and execution of strategic projects in the Loyalty, Sales, Rev. Mgt., Marketing & Digital area.

• Track record of delivering projects in complex environment

• Prior consulting or project management experiences would be required, experience in leading consulting company would be preferred

• Experience in hospitality industry would be advantageous.

CORE WORK ACTIVITIES

Project Management & Execution Leadership

Provide project management and analytical support for large, complex, cross-function implementation projects. Acts as a project management leader and day-to-day project decision maker with the following responsibilities:

• Accountable to the results of the project with minimal oversight

• Provide content guidance to the project

• Address conflicts and recommend choices where there are potential tradeoffs to be made

• Participate in review cycles at key milestones & provide go/no-go decision

• Actively participate in strategy sessions

• Contribute to strategy development

• Develop and drive implementation plan

• Create on-going communication for senior management & other key stakeholders

• Engage internal & external partners (e.g., 3rd party vendors) to support initiative planning & implementation

• Ensure appropriate sponsorship and resourcing

• Ensure appropriate ownership by business teams

• Establish key milestones and approval roles

• Ensure timely delivery against milestones

MANAGEMENT COMPETENCIES

Leadership

• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

• Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of decision making and action.

• Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.

• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

• Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.

• Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.

• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Building Relationships

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

• Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

• Demonstrates working knowledge of discipline-specific systems, tools, and business practices.

• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

• Advance Computer Skills – Uses of MS PPT for effective communication and CXO level presentation, Use of Project management tools (Smartsheet, VBA, Thinkcell, etc.) would be preferred.

• Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

• Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

• Language – Writes and Speaks fluently in both English and Mandarin

• Reading Comprehension - Understands written sentences and paragraphs in work related documents.

• Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.