Job Information
Michigan Technological University Senior Administrative Aide in Houghton, Michigan
Senior Administrative Aide
Apply now (https://secure.dc4.pageuppeople.com/apply/1021/gateway/default.aspx?c=apply&lJobID=493641&lJobSourceTypeID=796&sLanguage=en-us) Job No: 24179
Department: Merchandising Operations
Work Type: Union
Location: Main Campus (Houghton, MI)
Full Time / Part Time: Full Time
Categories: Marketing/Communications, Office/Clerical Support
Department: Merchandising Operations
Job Description Summary
This position involves developing and implementing marketing strategies for the Campus Store and University Images at Michigan Tech, serving as part of a team dedicated to customer service. Key responsibilities include managing promotional campaigns, assisting students and customers, and overseeing website content and order fulfillment. By effectively promoting merchandise and engaging with customers, the role contributes to the department's goal of enhancing the university's brand presence.
Essential Duties & Responsibilities (other duties may be assigned)
Brainstorm, develop, and implement strategies with managers for creative marketing, advertising and promotional campaigns, goals, and objectives for the Campus Store and University Images; utilize effective marketing and promotional channels, including media platforms, to relay messages to stakeholders
Maintain promotional calendar and attend the university’s digital marketers meeting
Manage and monitor multiple websites, including the Campus Store, University Images, and Auxiliary using HTML editor and web design software; conduct content audits to eliminate redundant or outdated information
Collaborate with managers and staff to confirm websites align with brand strategy and are compliant with Web Content Accessibility Guidelines and University Accessible ICT policy.
Curate in-store and online merchandise to reflect changes in inventory or promotion; photograph merchandise, edit existing images, create and place price or descriptive signs as appropriate, delete discontinued merchandise and remove product images from servers and website.
Oversee and maintain all phone and web order fulfillment functions
Collaborate with managers and staff on strategies to grow web traffic metrics and increase conversion rates
Perform merchandising financial processes as necessary including but not limited to reporting financial aid sales, verifying and adding indexes to the merchandising specific inter account bills, verifying gift card activations, and requesting cash bags from Cash Hub
Greet and assist customers, respond to questions, and provide outstanding customer service to a diverse population of customers through mail, email, telephone, and in-person transactions
Open and close store and cash registers using point of sale system and assist with daily verification of sales, to include investigating and resolving discrepancies in reconciliation of payment tenders. Operate cash registers, manage financial transactions, and balance cash drawers (transaction types include scholarships, tuition, department charges, refunds, etc.)
Assist with sales month close and year end inventory process
Occasionally verify student ID cards for tuition charges and enable in CS Gold
Maintain security of confidential information
Assist with special projects related to store operations
Assist with all aspects of receiving shipments from vendors with accuracy when needed
Occasionally work irregular hours, including evenings, weekends, and holidays as required
Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives
Apply safety-related knowledge, skills, and practices to everyday work
Other duties as assigned
Required Education, Certifications, Licensures (minimum requirements)
High school diploma or equivalent
Possess a valid US Driver License and meet Michigan Tech University’s vehicle use requirements
Required Experience (minimum requirements)
Minimum of five years retail experience
Minimum of five years office/clerical experience
Advanced computing experience
Desirable Education and/or Experience
Bachelor’s degree in business, marketing, web design, communications, related field, or five years of equivalent experience
Minimum of two years college retail experience
Proven work experience in marketing, website maintenance or similar role
Demonstrated experience with HTML, CSS and web development tools
Experience working with WinPrism/PrismCore, WPAdmin, Banner, CSGold, Canvas, and other university-related software
Required Knowledge, Skills, and/or Abilities (minimum requirements)
Excellent communication and interpersonal skills
Demonstrated attention to detail and excellent analytical skills
Proficient in Microsoft Office Suite
Ability to operate basic office equipment including personal computer, photocopy machine, printer, scanner, fax machine, and calculator
Advanced computer skills
Demonstrated commitment to contribute to a safe work environment
Desirable Knowledge, Skills, and/or Abilities
Time management and organizational skills with the ability to prioritize tasks
Demonstrated ability to work with teams and collaborate
Critical thinking and problem-solving skills
Proficient in Adobe Creative Suite
Proficient in Gmail, Google Suite
Excellent content creation and writing skills
Demonstrated understanding of content management systems (CMS)
Demonstrated success in, or potential future contributions to, working with persons from diverse backgrounds, creating a sense of belonging, and fostering a fair, objective, welcoming place to work for persons with a wide variety of personal characteristics and viewpoints.
Work Environment and/or Physical Demands
Stand and/or sit at a desk or counter
Walk up and down stairs
Lift and carry boxes up to 50 pounds with assistance
Required Training and Other Conditions of Employment
Every employee at Michigan Technological University will receive the following 4 required trainings; additional training may be required by the department.
Required University Training:
Employee Safety Overview
Anti-Harassment, Discrimination, Retaliation Training
Annual Data Security Training
Annual Title IX Training
Background Check:
Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed.
Other Conditions of Employment:
Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of your appointment, and maintain eligibility without sponsorship throughout your appointment.
Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities
Full-Time Equivalent (FTE) % (1=100%)
1.00
FLSA Status
Non-Exempt
Appointment Term
12 months
Shift
1st Shift
Pay Rate/Salary
Contractual. External candidates will receive the minimum amount ($18.54/hr).
Title of Position Supervisor
Merchandising Operations Manager
Posting Type
Internal and External Posting
Dependent on Funding
No
Special Instructions to Applicants (if applicable)
- UAW Posting 07/16/2024 - 07/22/2024
External applicants are encouraged to apply, however internal UAW applicants are given first consideration if they apply during the internal UAW posting dates.
Additional Information
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities.
If you require any auxiliary aids, services, or other accommodations to apply for employment, or for an interview, at Michigan Technological University, please notify the Human Resources office at 906-487-2280 or humanresources@mtu.edu.
Required Education, Certifications, Licensures* (minimum requirements)
Advertised: 16 Jul 2024 Eastern Daylight Time
Applications close: