Job Information
The City of Houston Customer Service Clerk (Youth or Adult) in Houston, Texas
Customer Service Clerk (Youth or Adult)
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Customer Service Clerk (Youth or Adult)
Salary
$15.91 - $16.50 Hourly
Location
Various
Job Type
Full Time
Job Number
33837
Department
Houston Public Library
Opening Date
04/13/2024
Closing Date
5/10/2024 11:59 PM Central
Description
Benefits
Questions
POSITION OVERVIEW
Applications Accepted From: All Persons Interested
PN# 33837
Division: Customer Experience
Section: NL and Central
Location: Various
*Workdays & Hours: Monday – Sunday 8:00 AM – 8:15 PM (Various/Shifts)
*Subject to change
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
The Houston Public Library (HPL) is seeking team-oriented people with a passion for customer service to work as Customer Service Clerks (Youth or Adult Services) in our Neighborhood Libraries and Central Library. Successful candidates will provide exceptional customer service at the customer service desk to find basic information and library material, assist customers with library services, policies, procedures, resources, basic technology, and computer usage, retrieve library materials and shelve returned materials, assist with programs and other library services, and enjoy interacting with people of all ages from diverse backgrounds. In addition to these duties, the following specialized tasks may be part of the daily work.
The Customer Service Clerk (Youth Services) duties may include:
Assist with innovative programming in the library for youth of all ages including story time, crafts, STEM kits, and passive programming.
Collaborate with local community groups, other libraries, and city departments, as well as schools and day care centers.
Utilize general knowledge of literature and resources to promote many services like literacy and homework help resources such as Brainfuse and Learning Express Library.
Enjoy working with youth and creating quality experiences for them and their families; and
Work one evening a week and every other weekend (Saturday and/or Sunday) 8:00 am - 8:15 pm / Rotating Shift.
The Customer Service Clerk (Adult Services) will:
Assist with programming in the library for all ages including open job labs, computer classes, out of school time, English classes (ESOL), Citizenship classes, and adult literacy classes.
Collaborate with local community groups, other libraries, and city departments.
Utilize general knowledge of library resources for adults to promote library resources such as international services and library technology.
Work one evening a week and every other weekend (Saturday and/or Sunday) 8:00 am - 8:15 pm / Rotating Shift. (80 hours bi-weekly).
Applicants are encouraged to submit a Cover Letter and Resume when applying. For a location listing, please visit www.houstonlibrary.org/hpl-locations
WORKING CONDITIONS
Position requires stooping and bending; lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to effectively communicate orally and in writing.
MINIMUM REQUIREMENTS
EDUCATION REQUIREMENTS
Requires a high school diploma or a GED.
EXPERIENCE REQUIREMENTS
Six (6) months of clerical/customer service experience are required.
LICENSE REQUIREMENTS
A valid Texas driver's license and compliance with the City of Houston's policy on driving (AP 2-2) preferred.
PREFERENCES
PREFERENCES:
Proficient computer skills and working knowledge of Microsoft Office;
Experience working with people of diverse backgrounds;
Ability to communicate effectively orally and in writing;
Strong interpersonal skills and the ability to collaborate with others;
Experience working with children and families; and
To better serve our diverse communities, fluency in a foreign language is highly preferred.
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.
GENERAL INFORMATION
SELECTION / SKILLS TESTS REQUIRED No
However, the department may administer a skills assessment test.
SAFETY IMPACT POSITION No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
PAY GRADE: 10
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-1439.
If you need special services or accommodations, call (TTY 7-1-1).
If you need login assistance or technical support call 855-524-0465.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.
Benefits include:
• Medical
• Dental
• Vision
• Wellness
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Flexible schedules
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Healthcare Flexible Spending Account
For plan details, visit http://www.houstontx.gov/hr/benefits.html
01
Are you a current Houston Public Library employee?
Yes
No
02
Please indicate the highest level of education you have successfully completed and received a diploma/degree: (select one)
High school diploma or GED
Associate's Degree
Bachelor's Degree or higher
None of the above
03
Please indicate the amount of verifiable customer service experience you have: (select one)
Less than 6 months
6 months to less than 1
1 year to less than 3
3 or more years
04
Describe your work experience in customer service. (See Resume Disqualifies)
05
Which kind of customer service do you have the most experience with? (Check all that apply)
Retail
Restaurant or Fast Food
Administrative
Call Center
Other Customer Service
No Customer Interaction
06
Do you have experience working in a public library setting?
Yes
No
07
Describe your public library work experience (If you do not have experience, please put N/A).
08
Which of the positions are you most interested in? (Candidates will be considered for all positions regardless of their selection.)
Youth Customer Service Clerk
Adult Services Customer Service Clerk
Central Customer Service Clerk
09
Do you have any of the following experiences working with youth?
Reading aloud to children
Arts and Crafts with youth
Science activities with youth
No Youth experience
10
Describe your experience providing services and programs to youth. (If you do not have experience, please put N/A).
11
Do you have experience working with adults?
Teaching technology skills
Teaching English classes
Teaching citizenship classes
Assisting with job seeking
No experience teaching adults
12
Describe your experience working with adults. (If you do not have any experience, please put N/A)
13
Please indicate your proficiency level in Microsoft Word & Excel, and Internet Research.
Beginner (ex: create basic documents and/or spreadsheets with limited experience with other functionalities)
Intermediate (ex: insert page breaks, header/footer, and/or generate auto-calculating and basic cell formatting)
Advanced (ex: insert table of contents, generate tables, create mail merge and/or conditional formatting, table formatting, sort/filter cells, cell data validation/consolidation)
No Experience
14
Please indicate languages, other than English, in which you are fluent (reading, writing, and/or speaking). Check all that apply:
Spanish
Chinese
Vietnamese
Arabic
French
Other languages
I am not bilingual
15
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
Yes
No
Required Question