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Here at the Mick George Group, we are hiring a Customer Service Representative

Monday - Friday between the hours of 7am to 6pm - Saturdays when required.

37.5 hours per week.

A typical day in the life of a Customer Service Representative:

• Assisting with new customer’s enquiries

• Being the first point of contact for all individuals/ customers contacting Mick George.

• Developing relationships, building new opportunities with both new and existing customers and ensuring high levels of customer retention at all times.

• Keeping up to date with and ensure a thorough understanding of Mick George’s products and business structure.

• Ensuring a proactive, flexible and positive approach at all times when handling customer requests.

• Being a key point of contact to the customer for delivery and order fulfilment information. 

• Inputting and processing customer orders on the system in an accurate manner

• General administration for the department

• Undertake all relevant training when required

What we are looking for?

• Passionate about delivering excellent customer service.

• Previous experience of working within a high-volume customer service/ customer care role.

• Solid knowledge of all Microsoft Office Suites. 

• Ability to build good relationships at all levels with a positive and flexible approach. 

• Good attention to detail.

• Ability to solve problems, have initiative, and open to continuous improvement and learning.

• Proactive with the ability to communicate at all levels.

• Ability to work under pressure

• Ability to work in a fast-paced office environment

  The Mick George Group is committed to providing equality of opportunity for all. The company seeks to employ a workforce that reflects the diverse community at large and values the individual’s contribution irrespective of sex, age, marital status, disability, sexual orientation, gender reassignment, race, colour, religion or belief, ethnic or national origin.

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