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Retention Specialist

Job Description:

As our Retention Specialist, every day, you will bring a consultative, value-based selling approach utilized to increase the adoption and utilization of Sage solutions via renewals, add-ons, upgrades, cross-selling, and connected services. You are responsible for meeting and exceeding assigned sales goals and objectives through customer retention, add-on sales, upgrades to existing accounts, and/or migration to additional Sage cloud products/services while delivering an extraordinary customer experience. To thrive in this role, you must bring a customer success mindset to drive effective change across critical touchpoints by tracking customer performance while working within the organization to deliver a seamless customer experience.

Key Responsibilities:

• Ability to learn complex processes and systems promptly, turning what you have learned into actionable productivity.

• Provide customers with an excellent customer experience via inbound queue calls and outbound calls to the active customer base.

• Use root cause analysis to identify problems, and use your technical knowledge to resolve issues and remove barriers.

• Participate cross-functionally as needed, working with others to solve problems as they arise.

• Track and maintain accurate records of all activities, target close dates, sales potential, and close probabilities.

Qualifications:

• 1+ years of business-to-business consultative sales experience achieving/overachieving an individual sales quota or equivalent experience is required.

• Must have excellent organizational and time management skills to prioritize key activities.

• Experience with CRM sales order entry process and proficiency with Microsoft Outlook, Excel, and Word.

• Strong interpersonal and communication skills, both written and verbal.

• Demonstrated ability to learn complex systems and processes to solve problems.

Your benefits at Sage:

• Comprehensive health, dental, and vision coverage

• 401(k) retirement match (100% matching up to 4%)

• 21 days paid time off (+1 floating holiday)

• 5 days paid yearly to volunteer (through Sage Foundation)

• Sage Wellness Rewards Program (flexible ways to use wellness credit and fitness reimbursement)

• A library of on-demand career development options and ongoing training offerings

Hear from our employees:

According to our employee feedback on Comparably, we scored a 4.8/5 rating on company culture, and our employees gave our CEO a score of 90/100. We also won awards in 2021 for Best Company regarding diversity, compensation, women, work-life balance, leadership, and career growth, to name a few.

Dig deeper about who we are:

Who is Sage:https://www.sage.com/en-us/company/about-sage/

Life at Sage:https://www.sage.com/en-us/company/careers/

Our Values & Behaviors:https://www.youtube.com/watch?app=desktop&v=vt5JXf-Gwno&feature=youtu.be

How we make a difference:https://www.sage.com/en-us/company/sage-foundation/

Sage Business Cloud - SaaS for Every Business:https://www.sage.com/en-us/products/

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Function:

Sales

Country:

United States

Office Location:

Atlanta

Work Place type:

Hybrid

Advert

Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

Learn more about working at Sage:sage.com/en-us/company/careers/working-at-sage/

Watch a video about our culture:youtube.com/watch?v=h1-vs3zIpnc

We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out atcareers@sage.com.

Learn more about DEI at Sage:sage.com/en-us/company/careers/diversity-equity-and-inclusion/