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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Optum Technology is seeking a Sr. Technical Training Consultant to join a highly visible and dynamic team responsible for the delivery of IT integration services for our acquired entities. Plan to bring your effective communication skills, solid business and technical acumen and the drive to always deliver on your commitments. You are described as forward thinking, strategic, collaborative, determined and customer-centric.

Primary Responsibilities:

• Responsible for the effective delivery of training programs and experiences for a variety of internal and external audiences

• Translate business needs and complex problems into training/development resources by gaining in-depth knowledge of Optum’s Technical infrastructure integration initiatives and business goals

• Leverage Subject Matter Experts as needed to ensure that appropriate learning content is accurate and current

• Translate technical experiences into simple, understandable language and develop appropriate training material, documentation and communications

• Work creatively and independently, comfortable working in frequently changing environments with a focus on problem solving, enabling teamwork, innovation and excellence

• Telecommuter role with “central time zone” business hours focus

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Shift timing: 3:30 pm to 1:am flexible

Required Qualifications:

• Graduate/post graduate degree or 11+ years of equivalent work experience

• 3+ years of experience with adult learning/training, virtual training, instructional design and training project management

• Experience with multimedia production such as training productions, training videos, and voice recording

• Experience presenting to and/or facilitating conversations with executive level audience

• Experience working in health care industry

• Facilitation and presentation skills with the capability to engage, inspire and teach adult learners at all levels

• Demonstrate critical thinking and navigating ambiguity to deliver quality results

• Ability to create Standard Operating Procedures, Job Aids, Playbooks and effective communication material

• Intermediate skills with Microsoft Office applications (Word, PowerPoint, and Excel)

• Proficient with eLearning authoring tools (e.g. Articulate, Camtasia, Captivate) and SharePoint Online

• Proven ability to work in a self-directed manner in a fast-paced rapidly changing environment

• Proven ability to manage and foster high level relationships across a large enterprise and influence without formal authority

• Proven excellent verbal, written and interpersonal communication skills

Preferred Qualifications:

• Communicate and share training best practices with applicable stakeholders across the business

• Mergers and acquisition (M&A) integration experience or understanding

• Proven excellent/demonstrated leadership, communication (written, verbal, presentation) and interpersonal skills

• Comfortable with presentations to all types of audiences, from executive leaders to clinical staff experiencing technology changes

• Proven stellar organization and comprehension capabilities with a keen eye on details

• Ability to maintain a positive, professional learning environment, applying humor as appropriate

• Ability to maintain poise and professionalism during the facilitation process (e.g., in difficult situations)

• Ability to respond appropriately to unforeseen circumstances during delivery (e.g., media, logistical, technology issues) to maintain an effective learning environment

• Aptitude for learning new technologies

• Proven outstanding customer service skills and dedication to providing exceptional customer care

Key Competencies:

• Can multitask and manage several projects and responsibilities

• Excellent people, process, communication, facilitation and interpersonal skills

• Highly analytical individual with a keen eye for details

• Able to identify / assess business needs, to analyze, prioritize, and solve problems in a service driven organization

Leadership and Influence

• Sets high standards with achievable, goals

• Monitors performance to ensure that standards and goals are met

• Builds commitment and inspires people to do the best job possible -- both internal and external

• Communicates, through own behavior, and leads by example

• Able to effectively communicates to all levels

• Leads by example and through own behavior

• Regularly reviews progress toward objectives and goals

Analytical and Decision Making

• Supports and achieves organizational priorities

• Exercises good judgment, considering all pertinent information

• Knows when to deter/take action from limited information

• Ability to take decisive action and make tough decisions in a pressured, demanding, and often ambiguous environment

• Consults and utilizes input of others as appropriate

• Maintains objectivity in face of conflicting priorities and demands

• Recognizes own limitations and when to ask for help

Interpersonal Relations

• Works in a cooperative and supportive manner with all stakeholders and stakeholder teams

• Supports colleague's activities/pitches in and helps

• Participates actively in meetings

• Is willing to influence and to be influenced

• Works toward achieving results -- both short/long-term interests

Planning and Organizing / Motivation and Commitment

• Takes responsibility for getting the work done

• Follows up and sees tasks through to completion

• Organizes own work and the work of others effectively

• Accomplishes results in a timely fashion

• Effectively allocates resources to get the right job done as needed

Adaptation and Flexibility

• Adapts interpersonal approach and shifts roles (as required) to suit the audience and situation

• Can adapt to very different and wide range of social situations

• Able to juggle and manage competing priorities, demands and tasks

• Maintains poise and composure

• Is willing to be influenced/open to others' views

• Can manage criticism, pressure, conflict, and stress

• Tolerates stress and frustration in the interest of building agreement and achieving positive outcomes

• Understands the needs of the various stakeholders of the organization

• Able to travel to other geographic locations as required

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.