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Description

Amazon's mission is to be 'Earth’s most customer-centric company,' and our award-winning Customer Service (CS) team is a key part of that mission. Amazon CS is among the world's largest customer service organizations, with tens of thousands of Customer Service Associates providing world-class support around the clock in over 20 languages.

The Concessions Worldwide Defect Elimination (WWDE) organization enhances CS by developing sophisticated products for both customers and Customer Service Associates. These solutions enable seamless self-service and automation for customers, while allowing associates to effectively address issues through intuitive, human-centered design.

As a Senior Software Developer (Sr. SDE) at Amazon, you will design and develop software that interfaces with machine learning models and various backend systems to resolve customer issues promptly and accurately. Sr. SDEs at Amazon are exemplars of technical excellence, addressing real-world problems on a global scale, managing end-to-end system orchestration, and influencing technological direction impacting hundreds of millions of customers worldwide.

Key job responsibilities

In this role, you will:

• Lead the design and development of flexible, scalable solutions and daily operations.

• Tackle complex challenges in large-scale computing using advanced skills in data structures, algorithms, and object-oriented programming.

• Gain a deep understanding of our business, collaborating closely with development teams to own the architecture, development, and operations of software components and services.

• Establish technical standards and drive Amazon’s technical architecture, engineering practices, and methodologies.

• Build high-performing, scalable systems with a global perspective.

• Translate business needs into practical technology solutions with deep and broad expertise.

We are seeking a talented and experienced Sr. SDE who is enthusiastic about leading large, cross-organizational projects and initiatives. In this role, you will collaborate hands-on with engineering, leadership, and Product Management teams to deliver results while encouraging input and participation across all organizational levels.

About the team

Concessions team is responsible for building software applications that intelligently predict the customers’ pain points and optimally route to the right solution, whether it be customer service agents or self-help features. The vision for concessions team is to provide a consistent experience across all customer support channels. Technology will support this vision by continually shortening the time required to identify a customer’s problem both in existing access points and across new locations and providing them with the proper in-policy solutions.

Basic Qualifications

• 5+ years of non-internship professional software development experience

• 5+ years of programming with at least one software programming language experience

• 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience

• Experience as a mentor, tech lead or leading an engineering team

Preferred Qualifications

• 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience

• Bachelor's degree in computer science or equivalent