Enable America Jobs

Description

Over the past 25 years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. Amazon is now reinventing on behalf of the business customer and focused on building the most innovative Business-to-Business (B2B) marketplace in the world, and we are recruiting to make this vision a reality.

The Amazon Business organization is focused on building solutions to enable B2B customers to research, discover and buy business, industrial and scientific products in large catalogs; across multiple devices, marketplaces and regions. Our customers have different needs than the traditional Amazon consumer customer base. Amazon Business (AB) reseller team focuses on the investigations with researches on AB customers on various parameters and evaluates facts related to buyer and/or seller to unblock the legit customer to on large quantity purchases.

Key job responsibilities

As a Team Manager, ML Data Ops, you will be responsible for meeting operational and business goals by leading a team of 10 to 15 associates having expertise in one or more processes/functions and proficient in languages other than English. You will also be a driving initiative across sites for process improvements, SoP and guidelines formulation, diving deep to provide data insights as and when required. Your key responsibilities will include (but not limited to) the below:

• Executes and makes plans to deliver business metrics, and uses data to set/revisit operational goals and manage activities

• Manages escalations; analyzes data; highlights trends, gaps, etc.; and reports key metrics

• Prepares data in business meetings/reviews and presents to senior managers and stakeholders

• Plans capacity and commits to volume by managing resources, queue, shift management, cross training, and leave management

• Owns and prioritizes work allocation based on business needs with a daily/monthly frequency

• Owns the output quality of the process managed

• Performs deep-dive analysis and creates COEs (Correction of Error) based on the deviation, problem, root cause, and solutions

• Initiates and leads process improvement projects, presents solution proposals, and implements them to other applicable/in- scope operational areas

• Participates and provides adequate support in business reviews with mid-level and senior leadership

• Participates in new- process onboarding, i.e., new process/ experiments with complete documentation

• Participates in or owns modules of solution- building in business process setup, operations front-line setup, cross-functional process activity, tool-build documentation, etc.

• Demonstrates understanding of performance and leadership bar, applies it effectively to team members and to new hiring decisions

• Builds robust launch plans for new team members & owns progress tracking of new joiners through administration of launch plans as a mechanism

• Provides regular coaching and feedback to direct reports

• Devises and implements performance improvement plans for associates as applicable

• Identifies and works with top performers for talent development and creates a leadership pipeline for own level.

Basic Qualifications

Graduate degree in any discipline

• 4-6 years’ work experience with at least 1 year in managing people directly

• Demonstrated high attention to detail and proven ability to manage multiple competing priorities simultaneously

• Well versed in employee development and performance management skills and strategies including performance reviews, goal setting, and providing feedback

• Ability to work cross-functionally and with employees across teams with different skill sets

• Proven ability to report and analyze data. Confident in using Microsoft Package (especially Excel at Intermediate to Advanced level)

• Confident to work with large volumes of data

• Demonstrated ability to initiate and drive process improvements

Preferred Qualifications

• Experience in e-commerce, retail or advertising

• Working knowledge of Machine learning

• Certified or Green belt trained in Lean Six Sigma

• Familiarity with tools like QuickSight