Enable America Jobs

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Manager Agency Risk with the resources to solve critical problems for the future of our business, which is why we need you.

Manulife Indonesia Agency Risk is responsible for making sure the risk and governance process within the Agency team is well established and maintained consistently. This role also requires identifying potential dummy risks and drive the overall business quality for Agency, especially GA growth, covering an end-to-end financing effectiveness (APE-FYP performances vs. financing cost incl. financing claw back), recruitment growth (inorganic vs. organic), resolving lapse and persistency issues, early claims management, and quality of welcome call.

The candidate shall work closely with Agency Risk & Control Reporting on rolling out maturity assessment results and ensuring the gaps can be closed within the limited timeframe. Additionally, this position also requires having strong audit background to face the upcoming audits and to review the existing process so that audit findings can be avoided or at least limited to low rating.

What motivates you?

You obsess about customers, listen, engage and act for their benefit

You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes

You thrive in teams, and enjoy getting things done together

You take ownership and build solutions, focusing on what matters

You do what is right, work with integrity and speak up

You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with:

University degree from reputable university.

Minimum 6 years working experiences in consulting, financial or life insurances industry and having Agency experiences would be an advantage.

Able to demonstrate good leadership and managerial skill.

Able to engage and build strong relationship with internal and external stakeholders including the Agency field forces.

Preferable with experiences in risk management and managing quality of business performances including financing structure and data analysis in Agency channel.

Nice to Haves:

Ability to build and manage relationships with the key internal stakeholders

On the job you will:

1. To perform overall risk identification, risk assessment, control assessment, control assurance, incident monitoring and any other ad-hoc projects assigned by Head of Agency Risk & Control or GM Agency.

2. To lead the control review for each Agency process, incl. deep dive analysis on any loophole or control weakness that may arise within those processes, especially the process of GA onboarding and portfolio review, and to provide recommendations to close the gaps.

3. To highlights and escalate any potential issue or incident to Head of Agency Risk & Control (Agency Management) and to ensure to log them into the CAP system (Archer) including perform monitoring on the due date and ensuring those CAPs are closed accordingly.

4. To perform oversight on monthly QC Line 1B Testing by liaising with the respective Function on failed testing and ensuring there’s remediation action in place to close the gaps.

5. To review standard end-to-end Agency process and business quality performance and present those findings through monthly ID Business Review.

6. To liaise closely with Agency Risk & Control Reporting on the agreed items follow-up outlined on Maturity Assessment Action Plans by liaising with the relevant teams and ensuring what is expected has been achieved and delivered accordingly.

Our commitment to you

Our mission; to be a part of making Decisions Easier and Lives Better

A leadership team dedicated to your growth and success

A bold ambition and set of goals to be a leader in driving transformation in our industry

Our best. Every day.

Learn more about opportunities with us at jobs.manulife.com

Every career at Manulife provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today!

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .