Job Information
Fairmont Tour Desk Agent (Seasonal) in Jasper, Alberta
Company Description
Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in Jasper, don't miss out on this opportunity.
Job Description
First impressions are everything! As a Tour Desk Agent with Fairmont Jasper Park Lodge you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit.
What is in it for you:
Subsidized staff accommodation provided on-site for full time status
Competitive extended benefits package including medical, vision and dental for full time permanent status
Employee Travel Program
Comprehensive Wellness Platform
Discounts on food & beverage/spa/golf
Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor
What you will be doing:
Reporting to the Tour Supervisor, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Follow Front Office policies, procedures and service standards
Welcome, check-in and check-out guests
Liaise with tour escorts creating and maintaining a positive relationship between the hotel and tour escort
Ensure all rooming lists are entered in a timely manner and tour room assignments are reviewed prior to the tour arrival
Ensure all guest billing is accurate for tours
Ensure all tours settle their guest accounts prior to departure, with quick resolution for outstanding balances as required
Promptly and pleasantly handle phone calls and guest messages
Process and balance postings for each shift
Maintain Company issued float and balance for each shift
Ensure that the Tour Desk is appropriately supplied and stocked at all times
Following all safety and sanitation policies
Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
Other duties as assigned
Qualifications
Your experience and skills include:
Previous related experience in the Hospitality Industry an asset
Previous Property Manager, MFR, and Microsoft applications experience an asset
Computer and typing skills, approximately 40 words per minute
Professional telephone etiquette and excellent organizational, written and verbal communication skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
Ability to focus attention on guest needs, remaining calm and courteous at all times
Your team and working environment:
Sitting: 5-8 hrs/day
Walking: 1-5 hrs/day
Standing: 1-5 hrs/day
Bending/Reaching: 0-3 hrs/day
Pushing/Pulling: 0-3 hrs/day
Physical effort: low, required to lift up to 30lbs
Environmental stress: busy atmosphere
Fast-paced, upscale, luxury hotel
Close proximity to Marmot Basin Ski Resorts in winter and world-renowned hiking trails in summer
Hospitality employees worldwide making this a great place to develop lifelong connections
Additional Information
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge - Jasper Park Lodge | Fairmont Mountain Meetings | (fairmontmtnjobs.com) (https://www.fairmontmtnjobs.com/fairmont-jasper-park-lodge)
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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