Job Information
ROSE INTERNATIONAL, INC. Support Services Specialist in Jefferson City, Missouri
Date Posted:04/16/2024 Hiring Organization:Rose International Position Number:462373 Job Title:Support Services Specialist Job Location:Jefferson City, MO, USA, 65101 Work Model:Onsite Employment Type:Temporary Estimated Duration (In months):13 Min Hourly Rate($):20.00 Max Hourly Rate($):25.00 Must Have Skills/Attributes:Apple, Helpdesk, MAC OS, Technical, Ticketing Systems
*Only those lawfully authorized to work in the designated country associated with the position will be considered. Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a clients business needs and requirements.*
Preferred: 3-5 years of previous experience assisting customers, clients, and/or end-users with technology issues. Preferred: Advanced knowledge of computer hardware, software programs, and network related troubleshooting. Experience researching, diagnosing, explaining, and resolving technology issues. Able to diagnose and support Apple/Mac computers.
Knowledge, Skills, Abilities and Personal Characteristics 1. Intermediate knowledge of all University supported operating systems. 2. Ability to understand clients'' technical needs and requirements; while being able to develop and implement solutions. 3. Ability to identify and resolve various software issues. 4. Ability to respond to changing schedules and priorities. 5. Excellent oral and written communication skills; emphasizing the ability to communicate with people at all technical levels, possess strong interpersonal skills and superior organizational skills. 6. Must have excellent customer service skills and be willing to provide support after normal business hours as needed or required. 7. Ability to properly manage time and workloads in an environment that is persistent with diversions, distractions, and interruptions to provide a consistent high-level of service.
Certifications, Licenses, registrations No Certifications, Licenses or professional affiliations are required. Desirable: CompTIA A+, Apple/Mac
EDUCATION Required: High school diploma or GED.
PURPOSE The Support Services Technologist provides a wide range of in-depth support activities to ensure the proper configuration, functionality, and on-going maintenance of technology devices.
ESSENTIAL JOB FUNCTIONS Research, diagnose, and resolve software and hardware related issues related to the usability and/or function of devices; this includes but is not limited to malfunctions associated with the internal components of devices. Assist in the development, maintenance, and distribution of complex software images. Use problem solving skills to implement temporary and/or permanent solutions for reported or assumed client issues with the goal of restoring client functionality as soon as possible. Frequently provided accurate and timely updates of documented requests using the ITS service desk ticketing system
ADDITIONAL DUTIES AND RESPONSIBILITIES 1. Support Services Technologists may be expected to assist Helpdesk staff to provide coverage and/or additional support when needed and/or required. 2. Provided additional support to higher-tiered staff when needed and/or required.
Benefits: For information and details on employment benefits offered with this position, please visithere. Should you have any questions/concerns, please contact our HR Department via our securewebsite.
California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' websitehere.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, dis bility, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise,please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).