Enable America Jobs

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The GTM Solutions Specialists participate in the delivery of solution design, configuration, and escalated problem management of solutions and services in client environments. This position is required to offer pre-sales support by identifying opportunities and contributing to the design and configuration requirements related to client proposals. They work towards expert-level certification, whilst at the same time developing business knowledge.

What you'll be doing

Key Roles and Responsibilities:

• Design relatively complex managed service solutions to meet client requirements by integrating technology and service design across multiple domains

• Conduct sales presentations, product demonstrations, installation, and maintenance of company products.

• Design the Microsoft Dynamics 365 CE offering, interfacing with the platform delivery team.

• Test and validate new designs features and delivery models or recommend improving existing service offers that is being taken to market

• Responsible for the service design deliverables of the solution, working with internal teams and partners to ensure supportability.

• Support the validation processes by obtaining sign-off from technical, service, and costing stakeholders.

• Service design of solutions for the client that will be commercially competitive whilst mitigating risk.

• Map the client's requirements against the proposed set of service elements and architectures and coordinate the end-to-end solution development (Cloud Services, Technology Architectures, SIAM, SLA, ITSM leading practices).

• Execute a consulting approach that results in a consolidated statement of requirements, scope, transition documents, and costing based need for change, the role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis, and roadmap, highlighted impacts, consequences, and benefits of the intended transformation (people, process, technology).

• Assist the sales teams in presenting an architecture solution to clients with a focus on cost savings or uncovering other client growth opportunities using the ability to discover and analyze the client’s current architecture, platforms, and operating models

• Share client outcomes and market conditions with other stakeholders so that the global offering leads, and Managed Services community can evolve strategies and develop innovative solutions for the future

• Coach, mentor and act as advisor in service design situations

• Assist the sales teams to have a commercial model discussion with the client

• Identify all service costs and populate cost models accurately to ensure full visibility of costs related to the delivery of the service over the contract term

• Create and get sign-off from relevant stakeholders on the solution design that will form part of the commercial model

• Assist with vendor management depending on the service offers and ensures that the transition to service delivery teams are well coordinated to ensure a smooth transition

Knowledge, Skills and Attributes:

• Working knowledge of Dynamics 365 Customer Engagement (Sales, Customer Service, Marketing, Field Services) service and delivery models, including cloud, global, and distributed delivery models

• Comfortable working with costing models in partnership with sales and finance stakeholders

• Proficiency in Application and Cloud/Infrastructure

• Ability to communicate potential improvements and value of our solutions to all levels of stakeholders; including C-suite decision-makers

• Ability to work within a team, contributing to the success of the team while making a personal contribution; especially in a matrixed organisation

• Up to date knowledge on emerging trends in technology, Managed Services Integration, Application Development – DevSecOps, Cloud Native Service Applications, Microsoft Development platforms, and Open-Source Software, Cloud platforms like Azure, AWS and GCP, Data Analytics, Containers, RPA, IoT, and Intelligent Automation

• Analytical skills and ability to discover and analyze all input and data

Academic Qualifications and Certifications:

• Tertiary level – bachelor’s; or post-graduate degree with experience in a consulting capacity

• Certification and working knowledge of ITIL, Service Management and Integration, Automation Artificial Intelligence and Analytics

• Scaled Agile certification or equivalent

• Desirable: AWS Cloud Practitioner Essentials Training, MS Azure Fundamentals Training, or the latest equivalent are also desirable

Required Experience:

• Track record of designing Dynamics 365 Customer Engagement solutions to large enterprise accounts

• Proof of structuring large, multi-year profitable contracts

• Solution planning and deal shaping technical specialist, with the ability to create compelling value propositions as part of the solution design

• Seasoned experience working in an environment with global delivery and in multiple geographies and industries

Advantageous (nice-to-have):

• Power Platform

• SharePoint Integration

Workplace type :

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.