Job Information
Goodwill of the Southern Alleghenies PA Workwear Specialist in Johnstown, Pennsylvania
*Classification: *Full-time, hourly, non-exempt from overtime provisions of Fair Labor Standards Act
*Revision Date: *5/22/2024
Job Purpose:
The purpose of this position is to operate the PA WORKWEAR Program and provide appropriate clothing to eligible participants referred BY the County Assistance Offices and/or an approved Employment and Training provider. To maintain and ensure compliance with contract and regulations.
Qualifications:
The position of PA WORKWEAR Specialist is a professional position and requires a person capable of conforming to the high standards of behavior expected of all staff. Excellent work habits, including attendance and punctuality, are required.
*Education: * Associate degree
Experience: Experience in customer service, retail, sales, human services, or related field is preferred.
Computer proficiency: Experience and knowledge of standard computer programs including word processing, data entry via spreadsheets, email, internet, scanning capabilities, and data management systems of record is preferred.
*Clearances: *Must be able to obtain acceptable results for required background checks, including Act 151 Pennsylvania Child Abuse History Clearance, Pennsylvania Criminal History Check and Department of Human Services- FBI Fingerprints.
Other: The PA WORKWEAR Specialist must have a valid driver's license, with a clean driving record and dependable transportation, which can be used in the course of his/her job. The PA WORKWEAR Specialist must also have an operating telephone, so that he/she may be contacted quickly by Goodwill when necessary.
Supervision Received: The PA WORKWEAR Specialist functions under the direct supervision of the Coordinator of Workforce Development, with latitude for independent action within his/her area of responsibility, in accordance with agency policy.
Supervision Exercised: None
Skills, Abilities, Duties and Requirements:
Responsible for program operations, meeting or exceeding performance standards set by the referring agency. Coordinates provision of services with other staff, funding sources, and others who have a significant role in the individual's life.
1. Obtains a thorough knowledge of designated service area.
2. Complies with all program regulations and requirements.
3. Ensures development and implementation of activities in accordance with grant/contract requirements.
4. Provides required documentation and reporting to appropriate staff, agency, and funding sources for all services and activities in his/her area of responsibility.
5. Responsible for monitoring and operating within set program budget.
6. Implements established policies and procedures.
7. Develops and maintains positive working relationships with customers, staff, funding source, and community partners.
8. Develops training material related to appropriate interview attire, interviewing skills, employer expectations and job retention, etc.
9. Ensures files and records comply with applicable laws, standards, and regulations.
10. Provides direct service to referred individuals seeking assistance.
11. Knowledge of current best practices in the delivery of the designated mission services and acceptance of Goodwill's "Philosophy of the People We Serve."
12. Sound professional judgment, adequate to advise participants regarding work related issues.
13. Ability to communicate effectively, both verbally and in writing, with the population served.
14. Ability to relate effectively to others, including customers, co-workers, agency partners, and supervisor.
15. Thorough knowledge and acceptance of principles of customer service.
16. Vision and hearing corrected to within normal limits.
17. Ability to perform light duty or medium duty work, including occasional standing, for u to 8 hours each day.
18. Ability to do occasional bending, stooping, stretching, pushing, and pulling.
19. Ability to lift and carry objects weighing up to 15 lbs. occasionally, (material handling equipment will be used to minimize effort expanded when practical).
20. Adhere to company policies and safety procedures and assure that customers do the same.
21. Responsible for other duties as assigned or identified, for the benefit of Goodwill or Mission Services. Some of these other duties may be considered non-essential to the position.
Note: The requirements listed are representative of the knowledge, skills, abilities and duties required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Standards for Measuring Performance:
1. The degree to which the PA WORKWEAR Specialist conforms to sound rehabilitation and workforce development principles and best practices, including Goodwill's Philosophy Concerning People Served.
2. The degree to which the PA WORKWEAR Specialist establishes and maintains professional, cooperative and courteous relationships with supervisors, staff, coworkers, funding sources and others having contact with them during their duties. This position is expected to represent Goodwill and its clients to the community in a positive, professional manner at all times.
3. The degree to which the PA WORKWEAR Specialist's general work habits and record of performing his/her duties occurs in a prompt, thorough, and acceptable manner.
4. The degree to which the PA WORKWEAR Specialist conforms to policies and procedures established by Goodwill, especially policies regarding Basic Ethical Principles and Confidentiality.
5. The degree to which the PA WORKWEAR Specialist's programs meet or exceed performance standards set by the contracts and funding sources.
6. The degree to which programs budgets are maintained in a fiscally responsible manner.
7. The degree to which the PA WORKWEAR Specialist maintains compliance with rules and regulations.
8. The degree to which external audits have zero findings.
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