Job Information
Lenovo AP Services Support Operations Manager in Karnataka, India
AP Services Support Operations Manager
General Information
Req #
WD00066774
Career area:
Information Technology
Country/Region:
India
State:
Karnataka
City:
BANGALORE
Date:
Monday, June 24, 2024
Working time:
Full-time
Additional Locations :
India - Karnātaka - Bangalore
India - Karnātaka - BANGALORE
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .
Description and Requirements
Lenovo’s Services Support business is extremely critical in Lenovo’s overall services led transformation journey. The Asia Pacific Services Support function is responsible for Services Delivery to all our customers across all Lenovo & Motorola entities in the Asia Pacific region (13 countries in scope).
As the Service Operations Lead, you will be responsible for the below –
Leading a team of Operations specialists based across Asia Pacific to support our Regional and Vertical leaders.
Designing & executing consistent governance mechanisms to enable business visibility & decision making across all regions in Asia Pacific
Driving executive reviews by providing actionable insights to business leaders.
Ensuring all performance measurements and KPIs are in line with business priorities.
Ensuring data requests around reporting and dashboarding are met periodically. Drive the simplification, digitization & automation of reports and processes.
Liaison with business and finance stakeholders to ensure measurement accuracy.
Demonstrate strong partnership with all Services Support leaders and delivering customized support in terms of data analyses & insights basis business priorities.
What are we looking for?
At least 10 years of relevant experience around Operations, preferably in Hardware / Services industry or Consulting
Strong passion for metrics, business insights and analytics
Mandatory to have people managerial experience & advanced excel skills
Past exposure to building MIS / Dashboards (Power BI, Qlik etc)
Experience as a Business PMO preferred, not mandatory.
Additional Locations :
India - Karnātaka - Bangalore
India - Karnātaka - BANGALORE
India
India - Karnātaka
India - Karnātaka - Bangalore , * India - Karnātaka - BANGALORE