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Job Information
American Express Engineering Director - Engineering, Java, Python, SRE, UI in Karnataka, India
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
As Engineering Director, you will be responsible for creating best-in-class runtime operations, maturing our resiliency practices, and ensuring high availability and rapid resolution for the products and services that power critical customer channels at American Express. The reliability of the products and services spanning customer channels is key to delivering quality of experience that American Express customers expect.
In this role, you will provide technical direction to ensure teams possess a deep knowledge of application flows, business logic, and system interdependencies. You will drive continuous improvement in the overall support process through automation and resiliency tools, technical troubleshooting, automated remediation, and reliable disaster recovery. You will be required to work closely with cross-functional teams across the enterprise, including Site Reliability Engineering, Mission Control, Application Development, and Product teams.
On any given day, you might:
Drive the adoption of tooling, instrumentation, automation, and application resiliency solutions across the portfolio
Mature and implement enterprise-wide resiliency practices to ensure observability, reliability, and high availability across all digital customer journeys
Prioritize technical excellence and continuously increase the engineering output and capabilities of the organization
Lead application support across a complex set of customer-facing channels and journeys, ensuring a deep understanding of application and system interdependencies
Drive continuous operating efficiency by collaborating closely with SRE and Application Development teams across the organization
Continuously evaluate and improve the application support process, implementing best practices and driving change across the organization
Partner with product and engineering teams to weigh in on system architecture with a focus on availability, scalability, resiliency, and customer experience
Oversee and directly participate in the response to major incidents on a 24x7x365 basis.
Contribute to and implement standards for how we build, deploy, monitor, and maintain our critical systems and infrastructure
Develop and implement best practices for site reliability, including incident management, change management, root cause analysis, and monitoring/analyzing system performance
Collaborate with product development partners to establish non-functional requirements for new products and services
Participate in a detailed design reviews and set standards for the organization
Develop and maintain Service-Level Objectives and Service-Level Indicators
Partner with peers and technology leaders across the company to establish a culture of continuous improvement
Requirements for this position:
Bachelor’s degree or relevant professional experience in computer science or related science, technology, engineering, or mathematics fields
Application support background with a strong focus on the customer and business
Mastery of modern technology architecture, infrastructure, and software practices
High comfort driving technology emergency response and recovery
Network fundamentals and deep knowledge of private or public cloud
Experience in identifying application and infrastructure security threats and remediating vulnerabilities
Hands-on experience with system troubleshooting and issue triaging
Demonstrated technical leadership and decision-making skills
Managing complexity and driving change at scale
Strong communication and relationship management skills at all levels
Experience managing large teams and fostering a culture of inclusion
Financial Services experience is required; knowledge of financial banking customer journeys and application ecosystems is a plus
Leadership
Ability to lead a geographically dispersed team that is composed of colleagues and contractors located across the globe
Strong interpersonal communication skills and the ability to work well in a diverse team-focused environment
Liaise between SRE, development, Product Owners, and other partner teams to improve performance and availability
Ability to build positive relationships with your team, business and technology partners to achieve established goals
Ability to effectively interpret technical/business objectives and challenges and articulate solutions
Influence and lead team members with creative thought leadership with data driven changes and improvements by challenging status quo
Demonstrate the ability to effectively communicate to internal business clients and leadership on each facet of issue handling including (but not limited to): issue identification, service restoration, solutions to permanently resolve to ensure high levels of ongoing service etc.
Relentless drive to innovate in process and software to better meet the needs of our customers
Appetite for trying new things and motivating change in a large and highly matrixed organization
Build and lead a high-performing team of engineers, providing guidance, support, and mentorship to ensure the team’s success and development
Qualifications
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Job: Technology
Primary Location: India-Karnataka-Bengaluru Urban
Schedule Full-time
Req ID: 24014506
American Express
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