Job Information
CBRE Data Center ICT Team Lead -Toyosu in Kawasaki, Japan
Data Center ICT Team Lead -Toyosu
Job ID
183312
Posted
05-Sep-2024
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Data Centers
Location(s)
Kawasaki - Kanagawa - Japan, Tokyo - Tokyo - Japan
DCS Engineer (Team Lead)
Location: Toyosu
Enterprise Data Center (EDC) is a global organization responsible for the Firm’s enterprise data center portfolio. EDC is accountable for the provisioning and management of data centers from initial requirements and construction through rack/stack of technology equipment and asset life cycle management.
We are looking for an EDC Team Lead who would be supporting the Datacenter BAU/Operations. The resource would be managing a team of supporting two manned DC’s and several non-manned sites. also co-ordinate with the regional EDC teams in Asia and sometime need to co-ordinate with the Global team
Detailed Job Description as below:
Responsible for overall coordination with internal teams, contractors, etc. meeting deliverable milestone/timelines
Gather hardware requirements BOM (model, delivery dates etc.) from various IT teams.
Build up rack matrix / elevations and manage the same, based on the requirement from different silos.
Co-ordinate with the Datacenter vendors for the buildout of the DC space with respect to the Racks, Cabling installation.
Centralize all installation requests for different IT Teams. Co-ordinate with the teams for Raising Change Management request.
Work closely with different IT third party vendors for equipment delivery. Co-ordinate with the teams for Raise access request to service providers.
Physical rack and stacking of IT equipment (e.g. power connections, patching, iLO configuration) handover to different IT silos.
Knowledge on cabling, and related products
Update equipment inventory management system and rack elevations.
Coordinate and escort Telco carrier vendors for circuit installations. Witness testing.
Coordinate and supervise installation of cabling contractor, witness any cabling testing onsite testing
Prepare defect lists for different contractors and Service providers installation.
Centralize all decommission requests for different IT silos. Raising change management request.
Work with disposal vendors on equipment disposal, HDD degaussing and update store room inventory records
Provide weekly reporting on project construction status to regional EDC team.
Document management
Data Centre Power-down management: coordination with different vendors and all IT silos for DC power down events
Equipment Disposal : obtain all hardware equipment to be decommissioned from all teams, and work with IT Finance, IT Business Management, IT Security, and approved
Job Level Specific Duties
• Able to work in Shifts when there is any shortage of resources
• Monitor the ticketing system (e.g. Service Now) Queue and accept the tickets, assign the tasks to the team
• Audit regular Audit to check if the Inventory management systems is updated regularly by the team
• Update respective tools to support the operations
• Perform user acceptance testing of any new tools
• Create ad-hoc reports
• Update Sharepoint sites
• Ability to analyze possible solutions using technical experience to apply appropriate judgment and
precedents.
• Proactively identify potential issues and drive resolution to avoid customer impact and facilitate continuous improvement.
• Identify opportunities for growth within the customer environment.
• Understanding of existing procedures and standards to solve slightly complex problems
• Training in a Technical discipline having served an apprenticeship or equivalent and / or a combination of experience and education will be considered
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
Typical Years of Experience
• Typically requires 3-5 years relevant experience.
Minimum Education and Certifications
• Undergraduate degree or equivalent combination of education and work experience.
Skills
• Language: Business level of English and Japanese
• Experience/Knowledge:
o Data center related work experience
o Good understanding of server IMAC procedure
o Good understanding of data center infrastructure and its resiliency design (UPS, Generator, CRAC, cabling, containment routes, etc). CDCP is a plus
o IT Hardware: (not limited to)
o Cable (UTP/fiber) patchings and testing technique
o Working in a fast paced, dynamic environment and can work under pressure
o Able to respond without hesitation to unusual responses or complaints
o Able to provide support to team members when needed
o Take responsibility for team activities and tasks
o Considering risks behind all team activities and services
o Track and follow SLA and KPI for service provided
o Team resource management and strategical plannings
• Project Management is a plus, such as PMP
• Excellent Communication skills
• Solid analytical, problem solving, negotiation skills
• Solid organizing and planning skills, with ability to support multiple projects and multiple end-user communities simultaneously
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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