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Summary This position is located at Unaccompanied Housing aboard Naval Submarine Base Kings Bay, Georgia. The purpose of this position is to perform front desk supervisory duties for the Unaccompanied Housing (UH) Program. Responsibilities Ensures security of all residents is maintained at all times. Ensures privacy of all residents is maintained at all times. Must possess a welcoming manner and a positive attitude; demonstrate effective communication skills; professionally interact with residents, leadership of tenant commands and with Unaccompanied Housing (UH) staff; answer questions regarding housing facilities; provide information regarding on-base facilities for service members. Provide assistance handling customer complaints, involving management as necessary. Provide quality customer service for all internal and external customers, presenting neat, clean and professional appearance at all times. Serve as the eMH system administrator alternate with the same responsibilities as the system administrator when the administrator is not available Ensure front desk clerks and duty-watch standers provide courteous and expeditious UH assignments in a responsive and customer oriented manner. Manage, organize and train front desk clerks to carry out their duties and responsibilities in an appropriate and professional manner. Resolve administrative problems, routine operational issues, and complaints related to front desk operations. Provide recommended solutions and draft procedures for review and implementation to higher management. Maintain key control, including controlling the issuing of emergency and master keys and maintaining the supply of blank resident key cards. Provide oversight of all key inventories and accountability records related to key control. Manage Unaccompanied Housing (UH) wait lists and ensure the Unaccompanied Housing Assignment Review Board (UHARB) has copies of the latest UH wait lists. Manage the preparation and submission of daily, weekly, quarterly, and annual Unaccompanied Housing (UH) reports including: occupancy, unit or room availability, utilization, inventory, etc. Ensure the accuracy of the semi-annual inventory and utilization report. Ensure the timeliness and accuracy of front desk operations, correspondence and Enterprise Military Housing (eMH) data input and records. Ensure all inspection reports are entered into eMH. Ensure Enterprise Military Housing (eMH) reports are prepared, as required, for the daily management of UH (i.e. check-in, outstanding new resident orientation, vacant beds reports, etc.). Ensure unit or room assignments are made following guidance in Unaccompanied Housing Operations Manual (CNIC M-11103.2) and local policy. Per local guidance, approve resident-requested room changes and ensure front desk associates are properly documenting room transfers in Enterprise Military Housing (eMH). Coordinate with tenant and training commands for required room blocks for returning commands, air wings, incoming classes, etc. Other duties as assigned. Requirements Conditions of Employment Qualifications In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization. Experience must demonstrate the following: *Preferred 12 months of supervisory experience, that demonstrates knowledge of the basic principles, concepts, standards and regulations of customer service. *Must have knowledge of and experience in utilizing property management systems. *Must be skilled in the use of a personal computer, Microsoft Office applications. *Must possess basic math and reading skills. *Must be able to communicate clearly and effectively both verbally and in writing in English. You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration. ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS. Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility. PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE. RELOCATION AUTHORIZED NO Payment of Permanent Change of Station (PCS) is authorized, based on a determination that a PCS move is not in the Government interest KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT You must be a US Citizen. Males must be registered or exempt from Selective Service. https://www.sss.gov/register/ Selectee must be determined suitable for federal employment. Selectee may be required to successfully complete a probationary period. Selectee is required to participate in the direct deposit pay program. Social Security Card is required. Satisfactorily complete an employment verification (E-VERIFY) check. A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal. NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at http://www.uscis.gov/mye-verify/self-check. Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job. Education This position does not have a positive education requirement. Additional Information The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working for our TEAM include but are not limited to: Comprehensive benefits package (medical, dental, life insurance, spouse & dependent life insurance, long-term disability, retirement, and 401(k) savings plan, annual and sick leave, tuition reimbursement, etc.). Stability of Federal Civilian Service People with passion for doing work that matters Quality of Work Life Balance Some positions have special requirements- Position is a non-critical, sensitive, position requiring access to IT II system and/or access to PII. An access National Agency Check investigation (ANACI) is required via the SF 86 security form.- Required to submit a Financial Disclosure Statement, OGE-450. Executive Branch Personnel Confidential Financial Disclosure Report upon entering the position and annually, in accordance with DoD Directive 5500-7R, Joint Ethics Regulation, dated 23 March 2006.- Salary is dependent on experience and/or education.- For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes. This announcement may be used to fill additional vacancies within 90 days of closing date. The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to MILLCNICNAF_EEO@navy.mil to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis. This activity is a Drug-Free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Sailors, their family members, and all other customers have a right to a reliable and productive Federal workforce.