Job Information
Support Services Group Fraud Prevention Agent in Kingston, Jamaica
Support Services Group
• Support Services Group has been around since 1998 and is headquartered in Waco, TX. We have 26 call centers in 9 different countries with over 7,000 employees.
• SSG builds careers! The company has grown over 400% in the last 12 months. So, there is a lot of room for growth and opportunity.
Fraud Program Information
The Fraud agents need to make a positive impact with our customers, build lasting relationships and deliver a tech-enabled financing experience that is simple, fast, and effective. Tools provided for the labor are efficient and responsive, support is the main priority for leadership. Agents will be handling calls from customers that had some fraud on their account. Agents must be able to make customers feel secure and confident that their information is protected, and the issue will be resolved.
Program Requirements
1-2 years of direct experience in banking; knowledgeable in customer service, experience in handling customers sensitive information
Excellent verbal and written communication skills
Prior telemarketing experience with financial products preferred
Proficiency with Microsoft Office applications
Self-motivated and extremely goal-oriented
Team Player
Professional demeanor