Job Information
CrowdStrike, Inc. Associate Consultant - Readiness Services (Remote) in Kirkland, Washington
CrowdStrike, Inc. Full time R19929 About the Role: A Readiness Services team member within CrowdStrike Services is the key partner helping our valued customers achieve their strategic objectives and maximize the value of their relationship with CrowdStrike Services. You will serve as a liaison between the customer and the CrowdStrike Services ecosystem, helping accelerate and optimize value delivery to the customer.
Do you have experience managing relationships with cybersecurity managers and executives across a range of industries and company sizes?
Have you previously advised clients on their cybersecurity priorities and objectives?
Do you enjoy building - relationships with customers, developing success plans, and assisting Sales team members with account retention?
Are you passionate about supporting customers as they prepare for incident response with CrowdStrike?
Are you a true professional with an understanding of customer needs and an awareness of the cybersecurity threat landscape?
Are you eager to help drive business development activities on a growing team?
Are you eager to help drive business operations and program management activities on a growing professional services team?
What You'll Do:
Support our relationship managers with activities related to Incident Response retainer customers
Manage internal client priorities within the retainer management organization
Help support overall relationships with key Services Consultants through onboarding activities, ensuring renewals, and maintaining customer delight
Engage with CrowdStrike Services leadership and other internal stakeholders to develop processes and maintain business operations
Advocate customer needs/issues cross-functionally within CrowdStrike
Maintain knowledge of the CrowdStrike services and products
What You'll Need: Successful candidates will have experience in one or more of the following areas:
1+ years' experience in some combination of: relationship management, program management, business operations, incident response service management, relationship management for retainer customers, cybersecurity sales, and/or cybersecurity advisory consulting services
Interested in learning to build and grow strategic relationships with customers, specifically focusing on executives, program leads, and key program managers
Experience in customer-facing project management with a keen eye toward customer service
Demonstrated ability to excel in a fast-paced environment -- including balancing competing priorities while still maintaining focus on details
Experience in technical and creative problem solving, coupled with the analytical expertise to develop and oversee business processes
Excellent client management skills
Exceptional oral and written communication skills
Strong project management, organization skills, and business acumen
Ability to foster a positive work environment and attitude
#LI-AC1 #LI-Remote
CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
All qualified applicants will receive consideration for employment witho