Job Information
The Walt Disney Company Manager, Guest Claims in Kissimmee, Florida
Job Description
The Guest Claims Manager will lead a team of Claims Representatives with varying levels of experience and oversee their investigation of bodily injury and property damage liability claims. This is a highly collaborative role that requires outstanding customer service with an understanding of the importance of brand management. The role will also have training and development responsibilities for onboarding Guest Claims Managers and Claims Representatives. Candidates must be willing to have periodic on-call responsibilities, which in some cases will necessitate responding to incidents after hours.
Key Areas of Focus:
Lead, support, and coach Guest Claims Cast Members
Oversight of liability investigations of bodily injury, property damage, and subrogation claims
Review of claim files in accordance with department operating guidelines
Escalate incidents with significant exposure
Help set, implement and achieve department goals and strategies
Review claim files for timeliness, accuracy, and action-planning that will bring files to successful and cost-effective resolution
Partner with the Legal Department in review of lawsuits
Foster and maintain positive relationships with key stakeholders – operational partners, excess carriers, Legal, and Security
Onboard and train new Guest Claims Managers and Claims Representatives
Basic Qualifications
Florida 620 adjuster license in good standing
Proven experience and strong understanding of property and casualty insurance and claims handling
Demonstrated ability to administer litigated claims
Demonstrated ability to effectively lead a team and work independently as necessary
Ability to work under deadline pressures while handling multiple priorities, with strong organizational skills and attention to detail
Demonstrated decision making and problem solving skills, as well as continuous improvement process skills
Ability to take action to resolve issues, accomplish tasks, and improve efficiency
Ability to correctly identify and analyze problems, gather relevant data, and initiate effective solutions
Proven ability to deliver concise and informative written summaries in memo and presentation format with appropriate use of professional grammar
Demonstrated strong relationship building, partnering, negotiating and influencing abilities
Demonstrated familiarity with automated claims administration systems and ability to work in multiple computer programs
Computer proficiency within a Windows environment, including Outlook, Word, Excel, and PowerPoint
Demonstrated excellent time management skills
Demonstrated ability to handle confidential information
Ability to effectively prioritize multiple tasks in a fast paced environment
Demonstrated ability to positively adapt to added responsibilities and change
Ability to handle special projects and assignments as needed
Demonstrated understanding of medical and legal terminology
Preferred Qualifications
Bachelor’s Degree in Business, Risk Management, or related field equivalent and/or advanced insurance certifications such as CPCU, Arm, AIC, etc.
Minimum 10 years of experience handling auto and general liability claims
Experience with the following systems: CARS, SAP, e-Docs
Demonstrated knowledge and familiarity with Business Objects or related reporting software
Job ID: 10092785
Location: Kissimmee,Florida
Job Posting Company: Walt Disney World Resort
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
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