Job Information
J&J Family of Companies Zonal Account Manager in Kolkata, India
Role Overview: Have high level of customer centricity for driving the business in a region for the franchise, in a manner consistent with the CREDO, company policy and goals, and in line with franchise direction. This may involve developing new businesses, growing into new territories, and establishing a new dealer network. Develops and implements sales strategies and objectives. Has in-depth knowledge of the products (capital equipment and consumables) responsible, and a good understanding of other J&J products and service offerings. Has in-depth knowledge of customer's needs and sharpened driven knowledge and market trends. Through effective leadership, encourages, leads, directs, motivates, coaches and develops sales team to achieve/exceed sales target. Works with all levels of customer management, developing long-term positive customer relationships to increase customer satisfaction, and build loyalty and confidence in J&J MedTech as a preferred supplier. Responsibilities/Accountabilities: Sales Turnover
Sell franchise products within a territory
Make significant contribution to the development of the region's business plan
Provide weekly and monthly sales action plan to manager, reflecting the activities required in each account to achieve sales objectives
Analyze equipment lead pipeline to proactively identify opportunities and at risk, re-prioritize resources to maximize sales opportunities
Anticipate unfavorable variance in sales and provide inputs and follow-up actions to prevent/close the gap
Successfully negotiate and close complex deals.
Lead in organizing trade displays and Conferences when required. Territory Management
In-depth understanding of current and future customers needs and translate them into sales opportunities
Direct the expansion of new accounts and account conversion
Work in the field with each supervisor to achieve effective coverage of key accounts; maintain high level of customer rapport and reinforce company's commitment to superior customer services
Analyze competitive market environment base on thorough knowledge of competitor's structure, culture, manpower, distribution, capabilities and weakness, as well as thorough knowledge of customer's support and preferences for competitive products and services
Base on customers short and long term needs, competitive threats/environment, and current and future market trends, conduct SWOT analysis for the territory responsible
Based on results of SWOT analysis, set direction, strategies and plans for the territory/region/key accounts, to achieve dept/functional goals; communicate plans and ensure they are understood by the team and related sales/marketing groups
Develop a sales plan for each supervisor from the marketing plan; set realistic attainable sales objectives by account and product groups, and by monthly/quarterly/annual targets
Has expert knowledge of sales process and expert selling skills to make effective sales call, to teach others and to improve current selling process
Sell in-surgery to keep up-to-date on our customer needs and market trends
In-depth understanding of internal organization (J&J) resources, priorities and needs, relating to the business operations and achievement of sales plan Professional Education and Customer relationship
Develop and maintain strong relationships with all levels of customers
Develop key opinion leaders in the region and make engagement plan with them.
Maintain optimum call cycles to build customer relationships.
Proactively identify Professional Education needs to develop the awareness level among customers Product and Market knowledge
Expert knowledge of product's features, benefits, correct product application and usage, anatomy, physiology and medical procedure, knowledge, through practical experience, training programs, and learning from key end-users
Has thorough information on competitor's structure, culture, manpower, distribution, capabilities and weaknesses
Analyze market trends, identify threats and opportunities and recommend and implement strategies and plans to address them
Share competitive information and suggestions for countering competitors with colleagues
Thorough knowledge of customer's support for competitive products and services and develop plans to differentiate J&J/competitive offerings, to effectively influence customer preference to J&J offerings Expense, Equipment and Samples
Judiciously manage AR, operating expenses, (transportation, A&P, entertainment, travel) while ensuring sustainable productivity in assigned territory.
Seek prior approval for budget variations
Ensure compliance of team to sample issue and co-ordination guidelines
Agree expense budget/guidelines with immediate Manager
Plan sample and expense utilization to optimize usage while remaining in budget Self-Development
a. Identify specific actions to improve job performance in specific areas
b. Participate in nominated training programs
c. Active self-learning strategies to maintain knowledge
d. Focused effort to achieve high levels of performance in knowledge tests and competency assessments related to trainings.
e. Effectively apply new learning on the job Corporate Ethics
Maintain a responsible and ethical approach while actively pursuing business outcomes
Conduct business within ethics and values expressed in Credo
Relationship with customers based on high ethical standards
Qualifications
Qualifications:
Minimum of 5-6 years of proven experience in sales.
Experience of Medical Devices in Orthopedics is mandatory.
Are you ready to impact the world?
Johnson & Johnson offers an unusual experience to professionals looking for an opportunity to work with hardworking people who share your real passion for caring in an environment that empowers you to drive your own career.
This description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job are an equal opportunity employer d value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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