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Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

L2 Support Engineer is a key role in our dynamic Planning Analytics organization.

This role is working at the forefront of one of IBM's major growth initiatives - IBM Data & AI.

Based in IBM Poland Krakow Software Lab, our fast-paced and diverse Support team provides technical support to our many Cloud and on-premise customers. Do you want to work with and be mentored by true experts who have been in the game since 'Business Intelligence' was invented? Want to become an expert yourself? Join us!

This is not an L1/Call Centre role. We are looking for confident and technically astute individuals with a strong desire to work in a second/third level support environment facing challenging technical problems.

Responsibilities:

• Provide L2 technical support to customers utilizing IBM cloud solutions

• Resolve complex issues related to IBM cloud platforms and tools

• Communicate with customers to understand their requirements and deliver appropriate solutions

• Monitor and analyze cloud systems to identify and resolve issues

• Collaborate with internal teams to ensure comprehensive customer support

We offer:

• Exciting opportunities for professional growth in the global IT industry

• Training and mentorship to enhance your technical skills

• Access to extensive learning resources, training programs and certifications to fuel your personal and professional development

• Competitive salary

• A vibrant and inclusive work environment that promotes teamwork

If you are ambitious, passionate about technology, and eager to learn, we want to hear from you! Seize this chance to be a part of our team and pave the way to a successful career in cloud technology.

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Required Technical and Professional Expertise

• BSc or MSc in a technical discipline

• Passion for technology and an interest in pursuing a career in the BI domain

To Be Successful In This Role, You Should Demonstrate:

• Strong verbal and written communication skills

• Proven skills in solving technical problems and debugging

• An ability to quickly learn new technical skills and concepts. Product training will be provided.

• Interest in a customer-facing role

Preferred Technical and Professional Expertise

• OS systems ( MS Windows desktop and server environments)

• Knowledge or experience with HTTP and/or FTP servers, standard Windows desktop applications such as Excel or Access

• An understanding of the Business Intelligence Software

• Familiarity with the concept of relational databases, Business Intelligence, OLAP, cubes, and DW

• Knowledge of networks/security concepts (clusters, nodes, Kerberos, LDAP, Active Directory, SSL, SSO)

About Business UnitIBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.