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Working Hours

Located in Krakow, Poland, this position typically follows a standard 08:00 - 16:00 schedule, but depending on necessity it may require working in a later shift, extending up to 6 hours into the evening.

Who You’ll Work With

Support Services (aka TAC) in our Customer Experience organization provides second and third level technical support to our customers around the world. We jump in to help when their network or solutions experience hiccups. Are you ready to assist when nobody else knows how to fix the issue?

Various technology teams exist within TAC. Now we are looking to strengthen our Collaboration support team in Krakow, Poland. In Customer Experience (CX), we continuously support our customers in making their customers' lives better. Do you want to help? We invite you to join us in this endeavor being a part of our family.

In This Role You´ll:

• Serve as a trusted technical authority for global Cisco customers and partners.

• Collaborate with customers and cross-technology teams to resolve complex technical issues.

• Contribute to knowledge bases, troubleshooting guides, and train junior engineers.

• Engage with the latest networking security technologies and recreate customer issues in Cisco labs.

• Assist other TCEs and Global Delivery Partners and interact with Engineering to solve problems and submit effective escalations.

• Recognize and submit bugs, provide escalation support, and build reusable lab setups.

• Produce and share intellectual capital, including documentation and training, for global use.

• Mentor and develop others, leveraging software skills to configure, deploy, and troubleshoot Cisco products.

• Solve complex problems with innovative troubleshooting and experimentation, providing guidance to other engineers.

• Act as a technical expert, applying industry standards and partnering with serviceability teams to author requirements and review specifications.

Who You Are

• Problem solver and proven troubleshooting skills.

• Exposure to Call Control: Cisco Unified Communications Manager.

• Understanding of Voice over IP (VoIP) technologies and protocols such as SIP, H.323, and MGCP.

• Understanding of networking concepts, including LAN/WAN, QoS, VLANs, and IP addressing.

• Experience with Cisco routers, switches, and voice gateways.

• Knowledge of security practices related to voice and video communications.

• Analog /digital interfaces.

• Media and signaling transport: RTP/SRTP; UDP/TCP/TLS.

• Log Analysis (SIP/PRT/Wireshark/Http log/Fiddler).

• CCIE Collaboration is highly desired.

• Excellent communication skills,

• Education: You are Bachelor or Master’s in Engineering/ Computer Science or have equivalent experience.

• Experience in technical support (TAC) or similar job role.

Why Cisco?

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re "old" (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do - you can’t put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it).

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA). We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world-changing? Be you, with us!

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.