Job Information
Carsome Telesales Executive (Carlist.my) in Kuala Lumpur, Malaysia
Job Purpose:
To build customer relationships and attract new customers to use Carlist.my by managing the accounts that have been assigned.
To promote Carlist.my to potential customers and enable adaptation and successfully convert users to paying customers.
Listen to customers' feedback and channel the issues to relevant departments and ensure solutions are provided accordingly.
Job Responsibilities:
Perform more than 40 successful business calls per day to dealers & sales agents.
Generate contact leads via competitor sites.
Engage all dealers assigned by the manager to promote new products/services offered.
Train and guide dealers on how to advertise correctly & get their inventory updates on a monthly or weekly basis.
Acquisition of new customers from areas (East Coast, Sabah & Sarawak).
Convert free users to paying customers.
Contact and follow up in a timely manner to close.
Furnish daily reports on closed won/lost accounts in Team shared G-Doc.
Build and manage customer accounts and increase their spending month on month with good planning & execution.
Gather and analyse market intelligence from areas assigned.
Build and maintain excellent relationships with dealers & sales agents.
Promote advertising with inspection report & extended warranty (Carlist Qualified).
Ensure listings quality is achieved via PIPP (Picture, information, Price & Position).
Participate fully in the team which includes taking part in weekly meetings, directing feedback and ideas to the team manager to help grow the business.
Requirements:
Possess a minimum school certificate (SPM or equivalent)
Relevant work experience in telesales/calling (circa 2+years).
Excellent product knowledge.
Proficiency in relevant computer applications (MS Office).
Excellent telephone skills and courteous.
Good time management.
Cantonese & Mandarin speaker will be an added advantage as the role requires to liaise with our Dealers & Sales Agents.