Job Information
GUNDERSEN HEALTH SYSTEM Telecommunications Service Assistant in LA CROSSE, Wisconsin
JOB REQUIREMENTS: Love + medicine is who we are, it\'s what we do, it\'s why people want to work here. If you\'re looking for a job to love, apply today. Schedule Weekly Hours:36 Gundersen Health System is looking to add a Telecommunications Service Assistant to our team. If you enjoy helping others, have excellent communication skills, and thrive in a fast-paced environment, this position may be a great fit for you! Join our team and contribute to providing exceptional service to our patients, families, and staff. What You\'ll Do: As a Telecommunications Service Assistant, you will be responsible for handling external and internal phone calls for GHS departments/staff on the Onalaska or La Crosse main campuses, while maintaining an empathetic, calm, and professional manner. Our software application tools provide the screening questions and appropriate call flows required to determine the best outcome for the caller and support our various directives. Pager and on-call schedule administration/activation, emergent events, documentation, and clerical duties are included in many of our call flows. What\'s Available: 72 hours biweekly (0.9 FTE), 64 hours biweekly (0.8 FTE), and 48 hours biweekly (0.6 FTE) Must be willing to work a rotating schedule between days, evenings and the occasional overnight and a rotating weekend schedule. Typical hours will be 8:30am-5:00pm, 3:00pm-11:00pm, occasional 11:00pm-7:00am shift + every other weekend day and PM requirement. The department is staffed 24/7. Schedules will be posted 4-6 weeks in advance. Located at Onalaska, WI - Support Services Building Starting pay of \$16.77/hr and up, based on your years of experience, with applicable shift differentials What You\'ll Need: High School Diploma or equivalency Strong customer service skills Excellent problem-solving abilities and attention to detail Proficient in using computer systems and software applications Strong communication skills, both verbal and written Ability to multitask and prioritize tasks in a fast-paced environment In addition to this meaningful and important work, we offer a competitive benefits package: Benefits:In addition to medical and dental, we have pet insurance and a substantial contribution to retirement Work/life balance:24/7 Employee Assistance Program for employees and their families, generous PTO and paid holidays Health/Wellness:GunderZen Relaxation Room including massage chairs, corporate gym and yoga, local gym discounts Professional Development:Tuition Invest Program totaling up to \$2k per year, access to a catalogue of hundreds of internal courses, corporate incubator, Career Development Center DEI:12 months of Celebration to include monthly educational events, DEI Committee About Gundersen Health System: Gundersen Health System is a physician-led, not-for-profit healthcare system that includes a teaching... For full info follow application link. EEO/AA/Veterans/Disabilities ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/71F9442D2A6548C8