Job Information
FirstBank TM Operations Senior Representative in Lakewood, Colorado
Description
Founded in 1963, FirstBank maintains more than $20 billion in assets and operates over 100 branch locations across Colorado, Arizona and California. Its growth can be attributed to one simple philosophy: do right by customers, communities and employees, which is at the center of the company’s “banking for good” mantra. FirstBank believes that diversity, equity, and inclusion are part of everything we do, both within and outside our company, and prides itself in hiring and training a diverse and talented group. We strive to not only maintain a diverse workforce, but also ensure our employee experience garners a sense of belonging, is inclusive and equitable. FirstBank believes that a company is nothing without the people that comprise it, and prides itself in hiring and training a diverse and talented group. By joining the FirstBank team you will experience its great team culture with ample opportunity for growth. There’s an opportunity for everyone with positions all across the company, from Teller and Call Center to Technology and Lending. Apply today to learn more and join the team!
A Brief Overview
Treasury Management Operations Senior Representatives provide customer, centralized departments, and branch support for commercial products and services. In addition to having a strong understanding of Treasury Management's specific product offerings, the Senior Representative will also need to have a strong understanding of branch operations, industry trends and standards, and general account requirements. The Senior Representative will participate in training for employees and customers on all Treasury Management processes and products.
What you will do
Assist branch, commercial customers, and centralized departments with questions related to Treasury Management products and services
Identify suspicious activity and support customers with fraud events
Onboard and educate commercial customers with products and services
Provide basic technical support/troubleshooting of all Treasury Management products and services
Train branch staff and commercial customers on all Treasury Management processes and systems
Identify potential product cross sell opportunities and refer to Treasury Management Development
Maintain awareness of fraud trends
Retrieve, process, and review daily, weekly, and monthly reports
Verify and approve submitted maintenance completed by others
Process department billing and invoices
Receive, setup, and maintain asset inventory
Verify and import paperwork to Document Imaging
Monitor department mailbox and review and process paperwork received
Perform other duties and projects as assigned
Understand and comply with all provisions of the Safety in the Workplace policy
Minimum Requirements
- Typically requires a minimum of 6 months to 1 year of related experience
Preferred Requirements
Previous customer service experience
Working knowledge of call center environment
Previous banking experience
Spanish language skill
Knowledge, Skills, and Abilities
Understand customer service strategies
Good written and verbal communication skills
Knowledge of risk identification
Focus on multiple priorities in a fast-paced environment without degradation to quality of work produced
Proficiency in Microsoft Office Suite
Effective problem solving skills
Effective time management skills
Willingness to learn new bank systems, products, and programs
Working Conditions and Physical Requirements
Frequently remains stationary throughout a typical business day
Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms
Occasionally positions self to access drawers and shelves of various heights
Frequently reaches for and handles paperwork and files
Constantly communicates with customers, coworkers, and management in-person and on the phone
Must be able to exchange accurate information
FirstBank does not currently offer fully remote positions, except as required by law. The actual number of in-office days that may be required will vary by business unit, role, and business need.
Salary Range
$20.00 Per Hour to $25.68 Per Hour
Statement of Benefits
FirstBank offers a suite of benefits that support our employees’ professional, financial, physical, emotional and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&D
FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other legally protected characteristic. FirstBank does not permit pay inequities. Anyone who believes they have been subject to pay inequity should immediately report their concerns to the Human Resource Department.
This job opportunity’s deadline has been extended to June 7, 2024 *
This job opportunity’s deadline has been extended to June 17, 2024 *
This job opportunity’s deadline has been extended to June 21, 2024 *
This job opportunity’s deadline has been extended to July 15, 2024 *
This job opportunity’s deadline has been extended to July 18, 2024
- This job opportunity’s deadline has been extended to July 26, 2024 *
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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