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At Kelly®, we’re committed to finding the perfect job for you. How about this opportunity? We’re seeking an Access Assistant to join the team of a behavioral health client. At Kelly®, it's about finding a role that fits your life.

Job Summary:

Join a compassionate team as an Access Assistant! In this vital support role, you will be the first point of contact for individuals seeking assistance through our access center. Your warm demeanor and excellent communication skills will help you provide initial triage, connect callers to essential community resources, and ensure they receive the support they need. This position not only allows you to make a difference in people's lives but also offers an opportunity to enhance your skills in a dynamic healthcare environment.

Job Specifications:

• Job Type: Full-time

• Location: Remote in Michigan

• Pay Rate: $21.00 per hour

• Shift: 8 AM - 5 PM

Roles and Responsibilities:

• Receive and handle incoming telephone calls with empathy and professionalism.

• Provide initial triage and direct calls to appropriate resources or specialists.

• Connect callers to community resources and provide information to community partners.

• Assist with call queue monitoring, data entry, and client record documentation.

• Maintain confidentiality and adhere to policies and procedures.

• Collaborate with Access Specialists for additional clinical screenings as needed.

• Demonstrate cultural competency and sensitivity in all interactions.

Qualifications & Skills:

• Bachelor’s degree in social work, psychology, professional counseling, nursing, or a related field.

• Minimum of 2 years' experience in behavioral health or substance use disorder service delivery.

• Strong organizational skills with the ability to prioritize tasks effectively.

• Proficient in Microsoft Office applications, including Word, Teams, and Outlook.

• Excellent multitasking abilities while managing calls and computer applications.

• Experience in de-escalating customer issues with empathy and respect.

• Strong verbal and written communication skills.

• Ability to work independently and meet established deadlines.

Opportunities:

We believe in fostering a culture of growth and development. As an Access Assistant, you will have the opportunity to advance your career within the organization, gain valuable experience in the behavioral health field, and enhance your skills in a supportive environment.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.