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REMOTE Opportunity. Candidate to reside within Michigan preferred. Travel is required. AF Group (or any Emergent Holdings) employees who cannot access our internal job board "Opportunity Marketplace", please contact Trish Mylek for assistance. The Client Relations Consultant, acting as a liaison between AF Group, the agent and the account, will market our excellent services aggressively and proactively work with the agent as a vital partner to be more responsive to our largest customers' needs. This role is responsible for leading and participating in proactive customer outreach efforts to monitor customer satisfaction, retention and enhance company growth. This individual will work very closely and collaborate with all internal resources assigned to and engaged with accounts. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. * Manage the overall customer lifecycle by acting as the key AF Group face to the account, ensuring strong client relationships that result in soaring levels of satisfaction, loyalty, retention, and adoption of AF Group services. * Coordinate service team account visits and create internal alignment * Coordinates and conducts training on use of internal AF Group website and AF Group Risk Management Information System (RMIS) * Coordinate and facilitate mid-term meetings * Coordinate and facilitate claim review meetings * Coordinate other meetings as necessary * Responsible for driving customer satisfaction and retention through strong, proactive issue resolution, anticipation of future customer needs and open communication channels with AF Group. Resolve concerns between AF Group, agent and/or insured. * Establish a strategic account plan and expectations with the client. Set parameters, maintain internal communication, and develop repository to allow internal viewing and external updates. * Visits customers at predetermined and agreed upon frequency to conduct a basis 'pulse check' on the customers to assess their current level of satisfaction, to observe and learn about their business, and to uncover any potential opportunities for either improving current tools/services or identify opportunities. * Responsible for balancing client needs and working with others in the organization to make things happen, improve efficiency, and reshape processes, projects, and people to meet business objectives and build better experience for the client. * Accountable for gathering and reporting the client's successes including goal attainment, qualitative results, survey scores, customer testimonials and references in conjunction with service team and use of AF Group RMIS. * Participates in prospecting new business and supports agency expansion. Coordinates key players both internally and externally and outline target dates for activities. * Responsible for training and oversight of agency and large client needs and use of AF Group RMIS * Working with Corporate Marketing; identifies the need for and gathers marketing materials to be used with key clients and distribution partners. * Review customer satisfaction results and analyze trends. Provide recommendation to increase satisfaction results. * Stays abreast of changes in workers' compensation statutes, case law and rehabilitation efforts/advancements in order to accurately interpret and apply relevant laws. * Performs special projects, as assigned. * Maintains confidentiality of all information processed. * Adheres to the Employee Code of Ethical Conduct. EDUCATION AND EXPERIENCE Relevant combination of education and experience may be considered in lieu of degree. * Bachelor's degree in Management, Business Administration, Marketing, Insurance, or related field * A minimum of seven years in an insurance organization with demonstrated technical knowledge in one or more of the following areas: underwriting, marketing, loss control, auditing or similar knowledge that provide the necessary skills and abilities. * Workers compens