Job Information
Holy Cross Services Family Program Coordinator and Case Manager - New Hope in Lansing, Michigan
$21.50/hour
BE THE ANCHOR OF HOPE AND CHANGE AT HOLY CROSS SERVICES
Working for Holy Cross Services isn't just a job; it's a mission! We believe in the safety and joy of family. Our work is family-focused, and so are our benefits: Holy Cross offers free health insurance for our employees
AND their family members.
Position Overview:
Intermediate level position, which oversees shelter and/or motel Participants and activities using Evidenced Based and Trauma Informed case management methods to facilitate and motivate Participants toward permanent housing and positive change. Maintains a caseload of single individuals and/or families and supporting them in obtaining permanent housing. Also serves as primary liaison for Hotel/Motel program.
Responsibilities:
Practices the Agency's treatment model, ethics, standards of conduct and procedures.
Committed to continuing professional growth by reading various forms of Agency or professional literature, attending scheduled Agency orientation, training classes, workshops, and cross training by observing groups and staff.
Reports all program information to supervisors or assigned persons based on policies and procedures, including Coordinated Entry staff or other program teams to be used for housing and program planning. This will include emotional challenging situations.
Responsible for de-escalating participants and guiding persons needing crisis assistance and using training, tools, and sound judgement to minimize challenging or aggressive behaviors.
Responsible for monitoring medications as prescribed by medical professionals and following medication monitoring policy.
Create and maintain positive relationships with community Hotel and/or Motel providers to include timely responses and billing submission.
Responsible for teaching, modeling, practicing, supporting, and articulating the Agency's treatment philosophy to clients, volunteers, donors and other staff.
Responsible for completing and documenting accurate participants intakes.
Responsible for communicating agency procedures and expectations, including housing expectations to clients.
Responsible for positive and professional interactions with participants, staff, volunteers, donors, and agency partners.
Responsible for providing and documenting referrals to other community services, appropriate for client support and care.
Responsible for providing education, trainin