Job Information
Peckham, Inc. Finance and Business Analyst in Lansing, Michigan
Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.
Peckham, Inc. - Finance and Business Analyst
POSITION SUMMARY
The Senior Manager of Operations Budgeting and Planning will be a key contributor to Peckham’s business lines, providing critical support in pricing, financial analysis, budgeting, and operations. This role is responsible for collecting, analyzing and interpreting financial data related to call center operations, delivering actionable insights and recommendations that drive performance improvements. The ideal candidate will possess a deep understanding of financial operations and their implications. This position will serve as a strategic partner in areas such as contract pricing, capacity planning, and financial impact assessments. By collaborating with cross-functional teams and leveraging financial modeling and data-informed decision-making, this role will play a vital part in advancing Peckham’s mission to create meaningful employment opportunities for individuals with barriers to employment.
MAIN DUTIES AND RESPONSIBILTIES
Conduct thorough analyses of financial data related to call center operations, including revenue, expenses, and profitability.
Oversee and manage the processing of inbound and outbound financial activities, ensuring accuracy, compliance, and timely reconciliation.
Prepare comprehensive financial reports and conduct in-depth analyses to provide actionable insights for decision-making and strategic planning.
Monitor the fiscal impact and engagement of partners, vendors and other service operations.
Advocate for the financial implications of strategic decisions, ensuring that all operational planning and budgeting processes align with the financial goals and sustainability.
Identify key performance indicators (KPIs) for assessing financial stewardship and efficiency and develop reporting mechanisms to track, measure and report these metrics.
Collaborate with cross-functional teams to gather data and insights on call center processes, performance trends, and customer satisfaction levels.
Utilize statistical techniques and predictive modeling to identify patterns and trends that impact financial and operational outcomes.
Support and collaborate with operational leadership to evaluate the financial impact of call center workflows, systems, and technologies to recommend improvements to streamline processes and reduce costs.
Partner with stakeholders to develop business cases for proposed initiatives, outlining potential benefits, risks, and resource requirements.
Collect and analyze data and present findings to make recommendations to senior management, providing actionable insights to inform strategic decision-making.
Monitor the implementation of recommended solutions and assess their impact on financial performance and operational efficiency
Serve as the subject matter expert on operations budgeting and financial planning, providing expert guidance and support to cross-functional teams and senior leadership to inform on financial implications of decisions, influence strategic decision-making and optimize financial performance.
OTHER DUTIES AND RESPONSIBILITIES include
Stay up to date on industry trends, best practices, and emerging technologies in call center management and business analytics.
Partner with workforce management to conduct workforce management planning activities and staff forecasting.
Promote Peckham’s vision, value, culture, and commitment of excellent customer service to all team members, staff, customers, and stakeholders.
Maintain a safe and clean work environment.
Other duties as assigned.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
MINIMUM QUALIFICATIONS
Bachelor’s degree in business administration, Finance, Economics, or related field.
3-5 years of experience in financial analytics, planning, budgeting, or similar role.
Proven experience in managing operations budgeting in a complex environment.
Strong proficiency in financial analysis, budgeting, and forecasting techniques.
Familiarity with call center technologies and systems (e.g., CRM software, IVR systems) is advantageous.
Excellent communication skills, with the ability to convey complex information to diverse audiences.
Strong problem-solving and critical thinking skills, with a keen attention to detail.
Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities effectively.
PREFERRED QUALIFICATIONS
Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau) with the ability to manipulate and analyze large datasets. g., MBA).
Advanced degree (MBA, etc.)
Call center or customer service environment experience.
COMPETENCIES
Effective Communication
Decision Making
Developing Others
Leading Others
Business Acumen
Strategic Thinking
Relationship Building
Results Oriented
Inspiring Trust and Confidence
PHYSICAL DEMANDS
The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis.
PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER
EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.
REASONABLE ACCOMMODATION FOR APPLYING NOTICE
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please:
Click HERE (https://www.ilru.org/projects/cil-net/cil-center-and-association-directory) and you will be directed to the ILRU Directory to find an agency in your area that can assist you
Click HERE (https://www.careeronestop.org/LocalHelp/AmericanJobCenters/american-job-centers.aspx) and you will be directed to the American Jobs Center (AJC) finder to locate a center near you
Email us at careers@peckham.org
Call us at (517) 316-4000
Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm)
Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
Business Line:
Finance
Location:
Lansing, MI
Worker Sub-Type:
Staff Member
Click here to return to the main search page (https://peckham.wd5.myworkdayjobs.com/staff_external_career_site)
ABOUT PECKHAM
Peckham is a national award-winning social enterprise, recognized for its achievement in providing exceptional vocational rehabilitation for people with disabilities and barriers to employment. We accomplish our mission by working with community partners and through our own diverse business lines consisting of apparel manufacturing, warehousing, call centers, environmental services, and farming. Peckham prides itself on having a great culture which fosters a respectful, collaborative, and fun work environment. Employees are encouraged to bring their whole selves to work, share ideas, and engage in lifelong learning. Our culture further supports our mission by encouraging flexibility, health, and wellness. Staff enjoy benefits such as generous PTO policies, modern facilities, pet friendly work sites, free fruit, fitness classes, massages available for purchase, and opportunities for flexible work arrangements.
MISSION
Peckham, a nonprofit community vocational rehabilitation organization, is a unique business and human services agency which values quality, diversity, and performance. Our mission is to provide a wide range of opportunities to maximize human potential for persons striving for greater independence and self-sufficiency. We embrace collaboration, effective resource management, and innovative approaches to achieve world-class excellence.
VISION
To prove that people with disabilities and other barriers are more than capable of delivering world-class, high-quality products and solutions.
Peckham is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. EEO is Law (https://dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)
Peckham participates in the E-Verify program. For more information please click follow this link (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)
For information on Immigrant and Employee Rights (IER), follow this link (https://www.justice.gov/crt/case-document/file/1133936/download)
Pay Transparency Nondiscrimination Provision
REASONABLE ACCOMMODATION NOTICE
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
[1] Section 503 of the Rehabilitation Act of 1973, as amended. For more information on the equal employment obligations of Federal contractors, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
Visit www.peckham.org to learn more.