Enable America Jobs

The Opportunity

The Senior Software Technical Analyst will be responsible for supporting and maintaining critical digital wealth applications (both front-end and back-end) across several markets in Asia. We are looking for someone who is creative with good attention to detail, proactive, curious, analytical with a strong background in customer service and a good understanding of wealth and asset management systems.

The successful candidate will be a liaison between internal/external customers, business partners, and project teams to ensure that new enhancements are successfully transitioned to support and that production issues are resolved within SLAs. Working with a global support team, the successful candidate will help “keep the lights on”, troubleshoot production defects, provide technical analysis and work with multiple stakeholders to drive issues to resolution.

What motivates you?

• You obsess about customers, listen, engage, and act for their benefit 

• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes 

• You thrive in teams, and enjoy getting things done together

• You take ownership and build solutions, focusing on what matters 

• You do what is right, work with integrity and speak up

• You share your humanity, helping us build a diverse and inclusive work environment for everyone 

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses

• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

• Retirement savings benefit

• Rewarding culture that values wellness and well-being

• Performance Bonus

• Global network of industry experts

• Extensive training resources

Job Description:

The Senior Software Technical Specialist will be responsible for supporting and maintaining critical digital wealth applications (both front-end and back-end) across several markets in Asia. We are looking for someone who is creative with good attention to detail, proactive, curious, analytical with a strong background in customer service and a good understanding of wealth and asset management systems.

The successful candidate will be a liaison between internal/external customers, business partners, and project teams to ensure that new enhancements are successfully transitioned to support and that production issues are resolved within SLAs. Working with a global support team, the successful candidate will help “keep the lights on”, troubleshoot production defects, provide technical analysis and work with multiple stakeholders to drive issues to resolution.

Have the skills and knowledge for the job? Learn more about the opening below!

Responsibilities:

• Set up and respond to alerts generated by monitoring tools such as New Relic and Devo

• Provide L2 analysis and troubleshooting support for a suite of business applications (both front end and back end)

• Investigate production issues using tools such as MongoDB, ServiceNow, Postman, Swagger UI, and other web applications

• Maintain and support batch job failures involving file transfer and ETL processes

• Incident ownership and management with on-call requirements on a roster basis

• Coordinate development efforts with the development team for enhancements and bug fixes

• Maintain application support documentation in Confluence and Jira

• Consistently apply the concept of continuous improvement

• Adhoc responsibilities as directed by management

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or any related course

• Minimum 5-7 years working experience supporting systems at Level 2 (support)

• Experience with relational database structures and methodologies

• Ability to understand business process requirements and using technology, conceptualize creative solutions through to implementation

• Awareness of ITIL (incident, problem, change management) practices in aligning IT services with the needs of business.

• Work Set Up: Hybrid (3x a week onsite)

• Shift: Morning / Mid

Minimum Skills / Must Haves:

• Web app knowledge (frontend or Back End web technologies, APIs etc

• MongoDB / SQL

• Javascript or any programming language knowledge ( C#, VB Script, .NET / .NET Core)

• React JS / Node JS

• Other technologies (Nice to have)

• CA Workload Automation / job scheduling tools

• ServiceNow / Jira / other workflow tools

• Observability and Monitoring: New Relic, Devo / others

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Working Arrangement

Hybrid