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Job Information
Golden Route Operations Audio Video Tech II in Las Vegas, Nevada
City
Las Vegas
State
NV
Shift
All
Type of Shift
Full Time
Department
Information Technology
Audio Video Tech II Golden Entertainment Corporate (Las Vegas, NV)
Description:
Summary:
Provide innovative technology to relative entities implementing, deploying and building, resolving day-to-day issues, and provide excellent customer support and problem resolution. Work closely with facilities, end users, sales, and third-party vendors to support audio/visual systems for all Golden Entertainment locations that employ the relevant technology.
Essential Functions and Responsibilities:
Interact with senior internal and external personnel on significant matters often requiring coordination between organizations
Work with IT leadership, business stakeholders and with engaged vendors to design scalable and supportable enterprise AV solutions
Demonstrate good judgment in selecting methods and techniques for obtaining solutions
Identify opportunities for process improvements
Write and/or maintain documentation such as; user manuals and reference guides related to AV equipment
Perform IT hardware and software diagnostics and repairs (Laptops, desktops, mobile computing devices, Audio Video hardware, peripherals, IP Phones, etc.)
Engage end-user, gathering requirements and analyzing to provide design and architectural recommendations as it relates to AV systems
Provide technical support for troubleshooting
Develop, organize and maintain standard operational procedures (including regular maintenance requirements) and workflow processes and procedures for AV systems
Create documentation for testing and validation of the AV systems
Maintain relevant and current knowledge and be a leader within assigned technical field
Prioritize work efforts and multi-task in a very fast-paced environment
Develop and maintain A/V floor plans with equipment availability in each conference rooms, training centers and collaboration spaces
Must meet Company minimum driving standards
Provide AV support for high profile meetings, events and other 24/7 On-Call Support
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
Perform other duties as assigned
Requirements:
Qualifications
Minimum of 4 years of live-production audio visual support experience is required
Strong knowledge of audio-visual equipment including different types of microphones, mixers, projectors and codecs
Strong knowledge of computers, presentation software and how it works with audio-visual hardware
Effective cable management skills to maintain organized work stations, data closets and conference rooms
Ability to adapt in a fast paced environment and learn new technologies as needed
Problem solving skills including trouble shooting techniques
OSHA 30 Certification
Lift Certification
Strong customer service focused skills
High level of professionalism during interactions with customers and vendors
Experience using Help Desk ticketing software to manage service tickets and document support provided
Knowledge hardware/software conferencing solutions; Skype, WePresent, MirrorOp, Crestron and Barco technologies, Polycom and Digital Signage
Knowledge of integration between multiple conferencing hardware/software solution
Crestron Toolbox and Fusion experience is preferred
Overall AV commercial integration industry experience as a hands-on A/V design, build and support
Excellent people skills with ability to handle difficult situations
Ability to take charge and act independently within scope of responsibilities
Keen attention to detail, with a commitment to follow through and follow-up
Must be able to communicate effectively with technical and non-technical audiences and interact with all types of clients including technology, business, management, and executive management
Must be a self-starter with the ability to work independently and in a collaborative team environment
Excellent computer skills necessary in Microsoft Office Suite and Office 365
Solid understanding of infrastructure and client-side architecture, software, networking concepts and technologies including TCP/IP, DNS and DHCP
Experience supporting Mobile Devices and Video Conferencing Systems
Must be available for off-hours remote and/or on-site team or customer support
At least 21 years of age
Ability to effectively communicate in English, both written and verbal
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Work Cards
- Gaming Registration
Physical Requirements
Occasionally push/pull up to 50 lbs.
Occasionally lift and/or carry up to 50 lbs. at floor, knee, waist, and chest levels
Occasionally squat kneel, reach, bend, twist
Regularly sit and work at a desk or computer
Regularly standing or walking
Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity
Ability to move throughout the property
Work Environment Potential Conditions
Indoor & Outdoor
Smoky & Noisy
Extreme Heights
Extreme hot & cold temperatures
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
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