Enable America Jobs

POSITION:Concierge SCHEDULE: Regular, Full Time,Monday to Friday 8am-5pm LOCATION: Las Vegas, NV SALARY:$17 per hour

MINIMUM REQUIREMENTS:

• Must have a minimum of a GED or a High school diploma.
• Demonstrates excellent customer service skills.
• Is pleasant, courteous, and professional in demeanor including professional attire. Maintains composure and professional manner when working to resolve problems even when faced with angry or unreasonable individuals.
• Knows when to call for assistance and keeps lines of communication open with his/her team members, supervisor, and security staff.
• Provides a quality level of service to all customers - timely, thorough, responsive, and proactively teams with various company associates to improve customer service to incoming clients.
• Represents the Company knowledgeably and credibly. Is positive and constructive in addressing problems. Actively promotes a positive image of the Company and its associates.
• Represents the Company as able to meet a broad range of customer needs. Quickly refers customers to associates within the Company, using the various company systems for up-to-date information.
• Demonstrates problem-solving abilities.
• Takes ownership of problems until resolved and follows up to ensure customer satisfaction.
• Demonstrates an ability to Connect the Dots and is resourceful in their ability to resolve customer issues and requests.
• Ability to work under tight deadlines and consistently meet deadlines.
• Demonstrates organizational skills and time management abilities; ability to independently prioritize daily workload.
• Demonstrates excellent verbal and written communication skills.
• Communicates clearly and effectively.
• Matches the level of communication to the needs and sophistication of the listener.
• Listens effectively.
• Possesses sound technical skills.
• Must be proficient with computer programs needed for the specific position including Connect, Jenark, Microsoft Outlook, Word, and Excel.
• Must have a minimum typing speed of 30 WPM.
• Develops and maintains solid working knowledge of procedures and policies relevant to the job.
• Continually work to expand job knowledge and and skills.
• Maintains and demonstrates a positive attitude.
• Is optimistic in its approach to customers and able to remain focused on creating the best experience possible.
• Possesses the ability to remain resilient and positive even when customer interactions are not pleasant. Bounces back from difficult interactions.
• Addresses problems and issues constructively to find mutually acceptable and practical business solutions.
• Works effectively with co-workers, clients, customers, and others by sharing ideas in a constructive and positive manner.
• Motivates others around them and increases the sense of optimism within the team through their demeanor, actions, and communications.
• Strong ethical practices.

JOB SUMMARY: As a Concierge, you will serve residents by providing exceptional information and services.The Concierge is responsible for creating the first impression of the community via telephone or in person for residents, families, and guests. The Concierge is also responsible for clerical duties, as needed with a professional and customer service demeanor.

Your Responsibilities:

Demonstrates excellent customer service and communication skills.

Provides