Job Information
Arizona Department of Economic Security Hotel Front Desk VIP Concierge in Laughlin, Nevada
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6583479
** Must be 21 + to work in this position
SUMMARY: The Front Desk VIP Concierge runs daily arrival reports for incoming Front Desk guests and ensures that their visits exceed expectations by making reservations for them, issuing complimentary amenities based on player activity, and providing superior Family Style Service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Runs daily arrival report for players.
- Makes sure guests requiring turn down service or gift delivery have been set up with Housekeeping and Bell Departments.
- Communicates with Housekeeping the necessity of any specialty rooms. Checks guests in and out.
- Makes dinner and/or show reservations as needed.
- Offers luggage assistance in coordination with the Bell Department.
- Keep an open line of communication with guests during their stay.
- Provide all Guests and Team Members with Family Style Service.