Job Information
Apex Systems HYBRID- IT Support Technician Level I in Lemont, Illinois
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11874027
Job#: 2027550
Job Description:
HYBRID- IT Support Technician Level 1\ 9AM- 5:30PM CST\ Candidates within a reasonable driving distance to Lemont, IL\ Monday-Friday\ Candidate must be a US Citizen\ The contractor is required to work a standard 40-hour week, 8 hours daily. The contractor schedule shall be Monday through Friday, 9:00 AM to 5:30 PM, excluding holidays.PLEASE NOTE: For the first 90 days, the contractor must work on-site at the client site in, Lemont, Illinois 60439, proceeding with an optional hybrid schedule.\ \ Apex Systems, the Nation\'s 2nd largest Technical Staffing and Services Firm, has an opening for HYBRID IT Support Technician Level 1 for a Science & Engineering research company in Lemont for a 12 months contract plus extensions and ability to convert to full time employment.\ Please email resumeASAPto Kevin, [emailprotected]\ Scope\ The contractor is expected to provide tier-1 technical support for customers with various questions and issues regarding user accounts, access and login to computer systems, and creating documentation to guide customers on how to efficiently use our IT service and compute resources.\ Background\ Our client is seeking a motivated and talented technical support individual to provide technical support assistance to its users, particularly for accounts, access, and other Tier-1 support matters\ Tasks and Delivery\ *Responsible for assisting users with the account signup, renewal, and reactivation process for access to resources.\ *Responsible for providing technical support for usage of macOS and Windows OS computers.\ *Responsible for maintaining macOS computer record enrollments in Apple Business Manager and JAMF Pro.\ *Responsible for providing access to projects, groups, mailing lists, and Slack.\ *Responsible for debugging issues with multi-factor authentication setup.\ *Responsible for Improving existing helpdesk service processes where applicable.\ *Responsible for tier-1 point of contact for all user issues, reviewing each ticket and elevating priority by triaging queries to the appropriate SME groups.\ *Responsible for creating documentation related to getting started guides for account, project access, and usage of IT services.\ *Responsible for onboarding new users at the facility/directorate.\ *Responsible for assisting with user communication as appropriate.\ *Responsible for updating and tracking customer-reported issues from submission to resolution.\ *Responsible for the fulfillment of IT service catalog requests from customers.\ Required Knowledge, Skills, and Abilities\ *2 or more years of experience working in a technical support role provide Tier-1 or Tier-2 support\ *Bachelor\'s degree in computer science, Information Technology, or related field\ *Excellent interpersonal skills and ability to work effectively with a wide range of users and stakeholders\ *Strong verbal and written communication skills\ *Strong testing and troubleshooting skills to identify process bottlenecks\ *Self-starter and a team player\ *Hands-on knowledge using ticketing software (eg. ServiceNow)\ *Some experience working in UNIX/Linux environments\ *Some working knowledge of shell scripting or other coding experience