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Electronic Health Record Systems Specialist – Clinical (Training provided) - Letterkenny

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

About the Role:

At UnitedHealth Group and Optum, we want to make healthcare work better for everyone. This depends on hiring the best and brightest. With a thriving ecosystem of investment and innovation, our business in Ireland is constantly growing to support the healthcare needs of the future.

Our teams are at the forefront of building and adapting the latest technologies to propel healthcare forward in a way that better serves everyone. With our hands at work across all aspects of health, we use the most advanced development tools, AI, data science and innovative approaches to make the healthcare system work better for everyone.

We’re interested in individuals with a clinical background, particularly Nursing, Labs, Radiology, Operating Theatre, Inpatient, Outpatient or other similar areas, who are looking to take their expertise to other fields. Strong candidates will be able to demonstrate self-motivation and team collaboration. Epic training will be provided. Most importantly, our team will foster a culture of diversity and inclusion and drive innovation for our company and our clients.

Please note: There would be an initial training program on joining where there may be an expectation to work adjusted hours, depending on trainer location/availability. Following this, hours would be standard local hours with a need for some flexibility when working with US clients.

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Letterkenny office and telecommuting from a home-based office in a hybrid work model.

Primary responsibilities of the Electronic Health Record Systems Specialist:

• Undergo comprehensive Epic training to develop expertise in your assigned area

• Provide product function, design, build and testing for assigned Epic modules

• Work alongside end-users to design, scope, and implement enhancements

• Configure system settings to resolve issues efficiently, adhering to Service Level Agreements (SLAs)

• Develop, maintain, and support critical workflow documentation, test scripts, and configuration guides for essential application functions.

• Monitor the performance of healthcare applications in real-world settings

• Work with trainers to develop and update training materials

• Develop strong relationships with operational stakeholders, customers and business partners

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required qualifications:

• Past experience in a clinical role or setting, such as; nursing, labs, radiology, operating theatre, inpatient or outpatient services

• Proven success in solving customer-related issues that impact efficiency, effectiveness or satisfaction of customers

• Analytical and technical skills necessary to apply technology to resolve clinical problems and/or increase operational efficiency

• Proficiency with Microsoft Office Suite (inc. Excel, Word, PowerPoint, SharePoint)

Preferred qualifications:

(We value a diverse range of skills and experiences. While any of the following qualifications are desirable, they are not mandatory for this role. Candidates from varied backgrounds are encouraged to apply.)

• Experience with Microsoft Visio and/or Project

• Existing experience in a health IT environment

• Bachelor's or Master's degree in any healthcare, clinical or hospital management stream

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2023 Optum Services (Ireland) Limited. All rights reserved.

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