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At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.
Job Family:
ETS
Job Profile Title:
Field Service Specialist I
Location/Division Specific Information Lexington, KY
How will you make an impact?-
Manage, monitor, and continually improve Badger and Badgers partners ability to monitor, remotely correct, repair and perform maintenance on robot solutions deployed to customers.
What will you do?-
Manage and facilitate training and certification of Service Partner technicians in the proper repair and maintenance of Badger Robots
Main contact point for Service Partner technicians regarding tools, training and documentation related questions/support
Support data categorization and analysis of robot field service visits, utilizing the information to help identify training opportunities and improve first time fix rate
Regularly monitor reports to identify trends and/or underperforming robots and schedule service as needed
Audit Service Partner technician and Skybox performance and drive improvements based on findings
Support training and certification of Skybox agents for monitoring, remote correction and management of customer robot solutions as needed
Support new customer evaluations with store mapping and robot installation as needed.
May perform other duties and assigned tasks as need
Travel Requirements: Domestic and/or Global, up to 35%
Flexibility to travel on short notice
How will you get here?-
Education:
High School Diploma Required
Experience:
Minimum of 2 years related experience and/or training supporting electro-mechanical devices
Knowledge, Skills, Abilities:
Excellent communication skills (verbal and written for both internal and customer facing)
Strong data gathering and analytical skills
Experience with MS Office tools, e.g. Word, Excel, Power BI and PowerPoint
Creative and innovative problem solver
Ability to multi-task; and the ability to work both collaboratively and independently
Preferred Qualifications:
Some technical college classes or associate degree desirable
A combination of education, training or work experience will be considered
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Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.
Accessibility Accommodation
If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.


Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity